laptop wont load windows xp!!
I have a compaq presario notebook v5119 that i bought brand new in april 2006. As far as i know, there were no viruses on the computer (none that kaspersky has detected) and use noadware and adaware for spyware. As i was playing an online game (counter-strike), the game loaded and i started to play in a server. the screen froze, so i restarted. after restarting, i tried to play again and the same thing happened. I held down the power key to restart the laptop. This time it didnt restart as normal. It loads the normal inital screen and then loads the screen for safe mode, safe mode with networking, start windows normally, etc. When I click either options, the windows xp logo screen comes up, but does not load the operating system fully, i get a flash of the blue screen when trying to load xp and restarts the laptop again. It is very frustrating bc this laptop is less than a year old and when i called HP they said its my harddrive, I got a case number to order a new harddrive, but never called me back about it and its been a week already! Just wondering if anyone knows what the problem is.