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Old 02-21-2011, 05:42 PM   #1 (permalink)
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Default Issues with soundcard + DVD

First post. Greetings and all those pleasantries.

Short summary of my problem: My soundcard and my DVD-ROM don't work. The unit manager finds them, but they don't function properly (at all), if that makes sense. So far, I've tried reinstalling drivers, running Microsoft's FixIt tool as well as uninstalling the units and hoping that Plug'n'Play would recognize them. I've also opened the chassis to see if there were any loose connections. Couldn't find any, but found loads of dust, so opening it up wasn't a bad idea after all... Basically, this is as far as my "knowledge" stretches and so I come looking for help from more knowledgeable people. I probably should add that virtual disc drives through Daemon Tools don't work either.

I've run a SiSoft Sandra diagnosis to try and determine what kind of hardware I've got since I've lost most of my documentations. The computer is a little over two years old and I'm still running Windows XP SP3 as my OS. Thankful for any assistance I can get.

SiSoft Sandra results (sorry that for posting the whole thing, not exactly sure what is relevant info and what isn't):

Code:
SiSoftware Sandra

Computer
Manufacturer : System manufacturer
Model : System Product Name
Family : To Be Filled By O.E.M.
Version : System Version
Serial Number : System Serial Number
ID : BAABC4A0-11DDD9F3-2300A492-8971DF54
SKU Number : To Be Filled By O.E.M.

Computer Chassis
Manufacturer : Chassis Manufacture
Type : Desktop
Can be locked : No
Version : Chassis Version
Power Cord(s) : 1
Serial Number : Chassis Serial Number
Asset Tag : Asset-1234567890
Boot-up State : Safe
Power State : Safe
Thermal State : Safe
Security State : External Interface Locked-out

Mainboard
Manufacturer : Asus
Multi-Processor (MP) Support : No
Multi-Processing (MPS) Version : 1.40
Model : P5KPL-CM
Type : Mainboard
Version : x.xx
Serial Number : MT708CK08302867
Asset Tag : To Be Filled By O.E.M.
Location in Chassis : To Be Filled By O.E.M.
BIOS : 64-0517-000001-00101111-103008-Bearlake

Mainboard Properties
Removable : No
Replaceable : Yes
Hot Swap : No

On-board Devices
 Onboard Ethernet : Ethernet Adapter (Enabled)

Computer Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 2
Maximum Installable Memory : 4GB
BANK0 - DIMM A1 : Manufacturer0 PartNum0 SerNum0 AssetTagNum0 DIMM Synchronous DDR2 1GB/64 @ 800MHz
BANK1 - DIMM B1 : Manufacturer1 PartNum1 SerNum1 AssetTagNum1 DIMM Synchronous DDR2 1GB/64 @ 800MHz

Chipset
Model : ASUS P35/G33/G31 Processor to I/O Controller
OEM Device Name : Intel P35/G33/G31 Processor to I/O Controller
Revision : B1
Bus : Intel AGTL+
Number of FSB Channels : 1
Front Side Bus Speed : 4x 334MHz (1.34GHz)
Maximum FSB Speed : 4x 333MHz (1.33GHz)
Width : 64-bit
Crossfire Technology : Yes
I/O Queue Depth : 12 request(s)
Maximum Bus Bandwidth : 10.44GB/s
Maximum Power : 16.00W

Features
EF - EastFork Technology : Yes
AP - Agent Presence : Yes
CB - Circuit Breaker : Yes

Chipset 1 Hub Interface
Type : DMI (Direct Media Interface)
Version : 1.00
Number of Ports : 4
In/Out Width : 4-bit / 4-bit
Full Duplex : Yes
Multiplier : 3x
Speed : 100MHz

Logical/Chipset Memory Banks
Bank 0 : 512MB DIMM DDR2 6-6-6-18 3-24-7-4 2T
Bank 1 : 512MB DIMM DDR2 6-6-6-18 3-24-7-4 2T
Bank 4 : 512MB DIMM DDR2 6-6-6-18 3-24-7-4 2T
Bank 5 : 512MB DIMM DDR2 6-6-6-18 3-24-7-4 2T
Maximum Installable Memory : 4GB
Supported Memory Types : ECC DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 401MHz (802MHz)
Maximum Memory Speed : 2x 400MHz (800MHz)
Multiplier : 12/10x
Width : 64-bit
Refresh Rate : 7.80s
Power Save Mode : No
Fixed Hole Present : No
Maximum Memory Bus Bandwidth : 12.53GB/s

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module
Manufacturer : Kingston
Model : 99U5429-003A00LF
Serial Number : 79111039
Type : 1GB DIMM DDR2
Technology : 16x(64Mx8)
Speed : PC2-6400U DDR2-800
Standard Timings : 5-6-6-18 3-24-6-3
Version : 1.02
Date of Manufacture : den 8 januari 2009
Memory DC Line : 1.80V
Timing @ 400MHz : 5-6-6-18 3-24-6-3
Timing @ 333MHz : 4-5-5-15 3-20-5-3

Memory Module
Manufacturer : Kingston
Model : 99U5429-003A00LF
Serial Number : 671076F8
Type : 1GB DIMM DDR2
Technology : 16x(64Mx8)
Speed : PC2-6400U DDR2-800
Standard Timings : 5-6-6-18 3-24-6-3
Version : 1.02
Date of Manufacture : den 8 januari 2009
Memory DC Line : 1.80V
Timing @ 400MHz : 5-6-6-18 3-24-6-3
Timing @ 333MHz : 4-5-5-15 3-20-5-3

Sensors 1
Model : Winbond W83668HG ISA
Version : 12.01
Mainboard Specific Support : No

Sensors 2
Model : Intel Core CPU [P0, C2, T100]
Version : 23.10
Mainboard Specific Support : No

Temperature Sensor(s)
Board Temperature : 42.00C
CPU 1 Temperature : 51.00C

Cooling Device(s)
Auto Fan Speed Control : Yes
CPU 1 Fan : 852rpm

Voltage Sensor(s)
CPU 1 DC Line : 1.19V
CPU 2/Aux DC Line : 1.04V
+3.3V DC Line : 3.33V
+5V DC Line : 6.28V
+12V DC Line : 12.67V
Standby DC Line : 3.33V
Battery DC Line : 3.33V

System Bus(es) on Hub 1
Version : 2.30
System Bus 0 : PCI
System Bus 1 : PCIe 1.00 x16 2.5Gbps
System Bus 2 : PCIe 1.00 x1 2.5Gbps
System Bus 3 : PCIe 1.00 x1 2.5Gbps
System Bus 4 : PCI66

LPC Hub Controller 1
Model : ASUS 82801GB/GR (ICH7) LPC Interface Controller
OEM Device Name : Intel 82801GB/GR (ICH7) LPC Interface Controller
Revision : A2
ACPI Power Management Enabled : Yes
Advanced TCO Mode Support : Yes
Advanced TCO Mode Enabled : No
High Precision Timer Enabled : Yes
Number of Precision Timers : 3
System Timer : 14.32MHz
Delayed Transaction Enabled : Yes

LPC Legacy Controller 1
Type : Winbond W83627DHG
Version : 0.23
Number of Enabled Devices : 16

Disk Controller
Model : ASUS 82801G (ICH7) Ultra ATA Storage Controller
OEM Device Name : Intel 82801G (ICH7) Ultra ATA Storage Controller
Interface : ATA
Revision : A2
Maximum UDMA Mode : UltraDMA-5 / ATA100
Channels : 4

Disk Controller
Model : ASUS 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
OEM Device Name : Intel 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
Interface : SATA
Revision : A2
Maximum SATA Mode : G2 / SATA300
RAID Support : Yes
RAID Enabled : No
Channels : 4
In Use Channels : 2
Port : G2 / SATA300
Port : G2 / SATA300

Audio Device
Model : ASUS 82801G (ICH7) High Definition Audio
OEM Device Name : Intel 82801G (ICH7) High Definition Audio
Revision : A2
Type : HD (High-Definition) Audio
Version : 1.00
Number of In / Out / Bi-Directional Streams : 4 / 4 / 0
Number of Serial Data Streams : 1

Audio Codec
Model : VIA VT1708B 8-channel High Definition Audio CODEC
Revision : A1
Version : 1.00
Audio Channels : 10

USB Controller 1
Model : ASUS 82801G (ICH7) USB Universal Host Controller
OEM Device Name : Intel 82801G (ICH7) USB Universal Host Controller
Revision : A2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full-Length (12Mbps) 
Legacy Emulation Enabled : No

USB Controller 2
Model : ASUS 82801G (ICH7) USB Universal Host Controller
OEM Device Name : Intel 82801G (ICH7) USB Universal Host Controller
Revision : A2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full-Length (12Mbps) 
Legacy Emulation Enabled : No

USB Controller 3
Model : ASUS 82801G (ICH7) USB Universal Host Controller
OEM Device Name : Intel 82801G (ICH7) USB Universal Host Controller
Revision : A2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full-Length (12Mbps) 
Legacy Emulation Enabled : No

USB Controller 4
Model : ASUS 82801G (ICH7) USB Universal Host Controller
OEM Device Name : Intel 82801G (ICH7) USB Universal Host Controller
Revision : A2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full-Length (12Mbps) 
Legacy Emulation Enabled : No

USB Controller 5
Model : ASUS 82801G (ICH7) USB 2.0 Enhanced Host Controller
OEM Device Name : Intel 82801G (ICH7) USB 2.0 Enhanced Host Controller
Revision : A2
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full-Length (12Mbps) High (480Mbps) 
Addressing Support : 64-bit
Legacy Emulation Enabled : No

SMBus/i2c Controller 1
Model : Intel ICH SMBus
Version : 0.01
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : Yes
PEC Support : Yes
Speed : 100kHz

Expansion Slot(s)
PCIEX16 (1h) : PCIe x16 +3.3V Shared PME Half-Length Available
PCI_1 (2h) : PCI 32-bit +3.3V Shared PME Half-Length Available
PCI_2 (3h) : PCIe 64-bit +3.3V Shared PME Half-Length Used
PCIEX1_1 (4h) : PCIe x1 +3.3V Shared PME Half-Length Available

Port Connector(s)
PS/2 Mouse - PS/2 Mouse : Mouse / PS/2
Keyboard - PS/2 Keyboard : Keyboard / PS/2
USB1 - USB1 : USB / USB
USB2 - USB2 : USB / USB
USB3 - USB3 : USB / USB
USB4 - USB4 : USB / USB
USB5 - USB5 : USB / USB
USB6 - USB6 : USB / USB
USB7 - USB7 : USB / USB
USB8 - USB8 : USB / USB
COM 1 - COM 1 : Serial Port 16550A / DB-9 pin male
Audio_Line In - Audio_Line In : Audio / Mini-jack
Audio_Line Out - Audio_Line Out : Audio / Mini-jack
Audio_Mic In - Audio_Mic In : Audio / Mini-jack
Audio_Center/LFE - Audio_Center/LFE : Audio / Mini-jack
Audio_Surround OUT - Audio_Surround OUT : Audio / Mini-jack
Audio_Surround Back - Audio_Surround Back : Audio / Mini-jack
SPDIF_OUT - SPDIF_OUT : Audio / CD-ROM Sound Input
GbE LAN 1 - GbE LAN 1 : Network / RJ-45
LPT - LPT 1 : Parallel Port ECP/EPP / DB-25 pin male
SB_SATA1 : ATA
SB_SATA2 : ATA
SB_SATA3 : ATA
SB_SATA4 : ATA
CHA_FAN1 : None
CD : Audio / CD-ROM Sound Input
FP_AUDIO : Audio / CD-ROM Sound Input
FLOPPY : Floppy Disk
CPU_FAN : None
PWR_FAN : None
Speaker : None
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Old 02-24-2011, 11:38 AM   #2 (permalink)
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Default Re: Issues with soundcard + DVD

Sorry, I know that it's very bad form to bump your own topics, but I realized that my post was a jumbled mess and didn't described my problem very well, nor did I give sufficient details on what my system is. Needless to say, the problem persists. I'll try to provide more details and hopefully illuminate my problem more. I'm personally thinking it's motherboard related and leaning towards something to do with drives, but I'm certainly not sure and have no idea how to fix it.

The problem: No sound and no working optical drive (including virtual ones).

My motherboard: ASUS P5KPL-CM
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Old 02-24-2011, 11:54 AM   #3 (permalink)
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Join Date: Feb 2011
Posts: 3
Default Re: Issues with soundcard + DVD

Sorry, I know that it's very bad form to bump your own topics, but I realized that my post was a jumbled mess and didn't described my problem very well, nor did I give sufficient details on what my system is. Needless to say, the problem persists. I'll try to provide more details and hopefully illuminate my problem more. I'm personally thinking it's motherboard related and leaning towards something to do with drives, but I'm certainly not sure and have no idea how to fix it.

The problem: No sound and no working optical drive (including virtual ones).

My motherboard: ASUS P5KPL-CM with onboard audio using the IA Audio Driver V6.0.1.7400 for Windows 32 XP.
My DVD-ROM: TSST SH-S223F
My OS: Windows XP SP3 all the latest updates and such.

So far I've tried updating the audio drivers as well as the chip set, with no results. I've swept the computer for malware with three different programs (Spybot, SUPERAntiSpyware and Windows Essential Security) just because, why not? Didn't find anything other than tracking cookies.

I've also checked inside the chassis for loose wires and such. It shouldn't have an effect on on-board audio, but again why not? Also, the devices show up in the device manager, but with a "warning sign" that shows them to be malfunctioning.

Honestly, this is far as I'm able to go by myself. Any pointers on what I can try next, beyond buying new hardware?
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