Originally Posted by raverx3m
my laptop started freezing after i ran windows update. it haven't been updated for a while and had 79 important updates.
g62 will boot up and if i don't start moving a mouse right away it will freeze at startup.
i uninstalled mouse drivers from touchpad synaptics and used a usb mouse.
it worked while iobit was scanning the system as soon as it was done it froze again.
if i stop moving the mouse for about a minute it will freeze
before updates it would sit for few hours with no programs running or with programs and freeze
theres no memory issues or hard drive errors
if i could run any diagnostic i would but it freezes most of the time before diagnostic has a chance to finish.
it freezes in safe mode right away. no chance to do anything there either
Raver, If you can not complete a test on the harddrive or RAM then you cannot rule them out
What software were you trying to use?
Try - SeaTools for HDD, and memtest86 for RAM.
Can you post your CPU temps? and are the fans running ok?
When you "try" the tests are you running a live USB? or trying to run the tests when booted into windows?
You say it still freezes in safe mode so that rules our drivers atleast..