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Old 12-03-2013, 09:01 AM   #1 (permalink)
Virgin Techie
Join Date: Dec 2013
Location: United States
Posts: 1
Exclamation I need help on fixing this BSOD.

As my title states, I am in need of help from an experienced tech. I am only slightly computer savvy. These are what came up during my BSOD.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP2: FFFFF8800F99D602
BCP3: FFFFF880035BD748
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Users\Philip C\AppData\Local\Temp\WER-99762-0.sysdata.xml

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Any help would be much appreciated. Thanks for your time.

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Old 12-03-2013, 10:19 AM   #2 (permalink)
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Join Date: Feb 2007
Location: South Dakota
Posts: 23,147
Default Re: I need help on fixing this BSOD.

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.
Important Info If You Have Received a STOP Code
If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
For information about how to recover from this error, see Resolving STOP (Blue Screen) Errors in Windows.

The following parameters appear on the blue screen.
Parameter Description
The exception code that was not handled
The address where the exception occurred
The address of the exception record
The address of the context record


The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.
Common exception codes include the following:
0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
Can you upload the minidump file it's referencing so that it can be analyzed?
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