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Old 04-27-2009, 07:53 PM   #1 (permalink)
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Default HP laptop from best buy. (they diagnosed dead motherboard) please read

Hello,


My hp laptop did not start, when i put the charger the light would come on. I sent it to best buy becasue I have a warranty to fix. 2 weeks later I get a call and they tell me it is a dead motherboard due to liquid. I am not lying but there was no liquid. I dont know where they came with that diagnosis. Today, after 2 months I go pick up the computer from best buy and tried to play with it and I was shocked when it started. but the problem is I get the blue screen errors, such as

0XOOOOOOF4

0X00000050

0X00000024


what should I do. evertime i go to best buy i get some idiot has no clue and i have to help give them hints about diagnosing it. (when I took this to them for the first time, the guy wanted to see if it was the charger, even though when you plug the charger the light would come on and I had another laptop, i told them that the charger was working lol) what is my opption now they say my warranty is void? this stupd hp laptop has given me a big problem. IF they don't fix it, i am willing to sue bb.
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Old 04-27-2009, 08:33 PM   #2 (permalink)
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Default Re: HP laptop from best buy. (they diagnosed dead motherboard) please read

Seriously threaten them with a BBB report.... Bestbuys Geeksquad has been known to be stupid, and lie... If you are getting those BSOD's they will just tell you that you must have windows installed...

I would try contacting the corporate office of GS/BB, as they HAVE been caught being stupid several times in the past.



BTW those errors point to a corrupt install of windows, or a bad hard drive... I wouldn't be surprised if they gave you the wrong machine back.
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Old 04-28-2009, 09:43 PM   #3 (permalink)
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Default Re: HP laptop from best buy. (they diagnosed dead motherboard) please read

Bug Check 0xF4: CRITICAL_OBJECT_TERMINATION
F4 Error. Serious.

Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA
50 Error. run Check Disk.

Bug Check 0x24: NTFS_FILE_SYSTEM
24 Error. NTFS File System Error.

I would run check disk on the hard drive. That is the common answer between the 0X50 and the 0X24 errors. Best Buy and Geek Squad are a bunch of fools. They dont know anything.
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Old 05-03-2009, 11:47 PM   #4 (permalink)
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Default Re: HP laptop from best buy. (they diagnosed dead motherboard) please read

One of the idiots at BB probably spilled his coffee on your laptop and then called you to tell you it had water damage.
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Old 05-04-2009, 01:23 AM   #5 (permalink)
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Default Re: HP laptop from best buy. (they diagnosed dead motherboard) please read

Hello,

How old is your laptop? If it's still within the manufacturer's warranty period, I'd suggest that you get HP to service it instead when a fault arises.
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Old 05-04-2009, 01:36 AM   #6 (permalink)
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Default Re: HP laptop from best buy. (they diagnosed dead motherboard) please read

BB doesn't know what they're talking about, I don't think spilling liquid on this laptop would cause any issues like this. You'd be lucky if it turned on at all if that were the case. They just don't know how to fix it or it will cost to much for them to do the work so they're pinning it on you. I'd threaten a manager with a BBB report and then follow through on it if they turn you away.
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