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Old 07-28-2011, 10:17 PM   #1 (permalink)
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Question HP all in one/ printer jamed?

ive got an hp printer/scanner all in one. its not allowing me to use any function on it because it says paper jan. i have opened the back door & theres no paper at all no tiny pieces or anything i can see. just before that it made grinding noise that was terrible. looking in the back i can see when i hit print the back rollers do not turn. they move just slightly as if they cant rotate all the way around assuming they do a fulll turn normally. any help?

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Old 07-28-2011, 10:22 PM   #2 (permalink)
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Default Re: HP all in one/ printer jamed?

Could be the gears are worn or broken inside. If it's in warranty still then send it in. If not, then you'll have to open it up and check yourself :/ that can be quite tricky unfortunately, printers generally are put together in an extremely un-user-friendly way.
If it has a drum or toner unit make sure you take them out and check for bits of paper too. What model do you have?
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