Horizontal tearing, hardware or software? - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 08-20-2016, 11:46 PM   #1 (permalink)
Newb Techie
 
Join Date: Aug 2016
Location: United States
Posts: 4
Unhappy Horizontal tearing, hardware or software?



So I was working on my friends laptop to remove some malware and viruses. After completing the work, he wasn't able to connect to his wifi. So, I took it back and reinstalled the drivers which resolved the issue. After I did that though, he started to get bad horizontal video tearing that freezes the computer until its restarted. After restarts, it can take anywhere from a few minutes to 8 hours for the tearing to occur again. I have attached an image of the tearing.

What do you guys think? Is it more likely hardware or software? I would assume hardware, which means either I replace the motherboard or just recommend he get a new laptop.

If it is software, what might it be? I have installed all up to date drivers manually from the manufacturers website after installing a clean copy of Windows 7 Home Premium.

It is an Asus A53E

I've been working on this computer for days and its really got me stumped lol.

Thank you for any assistance!
__________________

Blackfyre88 is offline   Reply With Quote
Old 08-21-2016, 12:55 AM   #2 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,506
Default Re: Horizontal tearing, hardware or software?

Did you get the video drivers from Asus's website, or from the actual video card manufacturers' site? I would recommend the latter instead of from Asus's website.
__________________

__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 08-21-2016, 02:56 AM   #3 (permalink)
Newb Techie
 
Join Date: Aug 2016
Location: United States
Posts: 4
Default Re: Horizontal tearing, hardware or software?

Asus is the manufacturer of the motherboard.
Blackfyre88 is offline   Reply With Quote
Old 08-21-2016, 01:18 PM   #4 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,506
Default Re: Horizontal tearing, hardware or software?

Right, I understand that - but did you download the video drivers from Asus's website, or AMD/NVidia/Intel's actual website?
__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 08-21-2016, 01:41 PM   #5 (permalink)
Newb Techie
 
Join Date: Aug 2016
Location: United States
Posts: 4
Default Re: Horizontal tearing, hardware or software?

I've tried drivers from Asus as well as Intel. Right now the ones from Intel are installed. I returned the laptop to my friend after letting the computer run for 8 hours under a stress test program and it didnt have any issues, but it didn't before either. Keeping my fingers crossed.
Blackfyre88 is offline   Reply With Quote
Old 08-21-2016, 04:33 PM   #6 (permalink)
W͂O̠̳ͨ̍̍̒̈́͛̕Ķ͎̠̱̰̓ͦĒ ̍̓ͦ
 
zaka100's Avatar
 
Join Date: Nov 2013
Location: Birmingham, UK
Posts: 745
Default Re: Horizontal tearing, hardware or software?

maybe there is a loose video connection from the monitor to the mobo. Did you open up the laptop? Does this issue occur when shaking/moving the laptop? If so, try opening up the laptop and reconnect the video cable which should be underneath the keyboard depending on the laptop model (you can go online and google a manual pdf for the laptop).

I don't really think it is a driver issue. If the issue isn't that there is a loose cable, its most likely that the gpu is screwed (you may try reflowing the gpu if you have the tools and research but it is probably easier to get a new motherboard).
__________________

My Build
CPU - AMD X4 860k @ 3.7ghz
GPU - Nvidia GeForce 780
RAM - 2x HyperX Fury 4gb
MOBO - MSI A78M-E35
SSD - 120gb Kingston Hyper X
HDD - WD 320gb
Steam: zaka100123
zaka100 is offline   Reply With Quote
Old 08-21-2016, 07:06 PM   #7 (permalink)
Newb Techie
 
Join Date: Aug 2016
Location: United States
Posts: 4
Default Re: Horizontal tearing, hardware or software?

I checked all of the connections, also tried opening and closing the laptop and opening it again, a bit of shaking around, and it didn't happen. This was before I gave it back to him. I'm waiting to hear from him if it happens again. Thanks for all the help!
Blackfyre88 is offline   Reply With Quote
Old 08-22-2016, 12:35 PM   #8 (permalink)
Build Guru
 
PP Mguire's Avatar
 
Join Date: Dec 2004
Location: Fort Worth, Texas
Posts: 28,281
Default Re: Horizontal tearing, hardware or software?

Plug a monitor into it, if that doesn't happen it's going to be the connecting wire to the laptop LCD. If it does happen it could be the chip going bad, heat related, or both.
__________________

__________________
"Resolution is just a number." #Ubisoft
Origin/Steam = PP_Mguire Twitch = pp_mguire Instagram = ppmguire PSN = PP_Mguire

Access to my Plex PM me.
PP Mguire is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Monitor Horizontal Lines -- Laptop Flatpanel langsor Hardware Repairs and Troubleshooting 7 11-17-2005 11:22 AM
vertial or horizontal refresh rate messed up?? silversvt26 Monitors, Printers and Peripherals 4 07-27-2005 05:56 PM
tab and horizontal tab rookie1010 Microsoft Windows and Software 3 01-04-2005 05:37 PM
Horizontal wavy lines BadCompany Monitors, Printers and Peripherals 14 08-10-2004 04:47 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.