lazer_viking
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Some of you may remember me and my noobery a couple years back ^_^
As of now, I'm working at Staples as an "Easytech expert technician". (actually, on the clock now)
Anyway, I'm not having too many problems fixing these customer's computers. There's just this one nagging problem, and what is ticking me off about it is that there's two computers (one a Dell XPS 410 running Vista, the other a Compaq Presario c700 running Vista). I originally thought Vista was the problem, because I've had my fair share of freezing problems when it first came out (remedied with updates). But both of these computers are fully updated...
The XPS is fully stable in Safe Mode (not sure about the Compaq). Also fully stable in Ubuntu, and they pass all hardware tests. So, naturally, I told both customers that their hardware was having conflicts with Windows Vista (half bsing because I want the sale, half because I'm not sure what is going wrong with Vista but I was pretty confident Win 7 would fix it).
Both computers froze during the "Completing installation" phase of Windows 7. (note: both of them are installing windows 7 with the "upgrade" version. I understand that installing windows 7 as an upgrade from the existing operating system when that existing operating system has stability issues is not a good idea. It was also my understanding that doing a fresh install would be basically the same as with the full version, that is to say that any stability issues in Vista would be a non-issue if I'm booting from the upgrade disc and doing a custom install (format and all).
I need some suggestions because I don't want to have to call the customer back saying "I can't fix it "
Thank you for your replies! I missed you techist.com.
As of now, I'm working at Staples as an "Easytech expert technician". (actually, on the clock now)
Anyway, I'm not having too many problems fixing these customer's computers. There's just this one nagging problem, and what is ticking me off about it is that there's two computers (one a Dell XPS 410 running Vista, the other a Compaq Presario c700 running Vista). I originally thought Vista was the problem, because I've had my fair share of freezing problems when it first came out (remedied with updates). But both of these computers are fully updated...
The XPS is fully stable in Safe Mode (not sure about the Compaq). Also fully stable in Ubuntu, and they pass all hardware tests. So, naturally, I told both customers that their hardware was having conflicts with Windows Vista (half bsing because I want the sale, half because I'm not sure what is going wrong with Vista but I was pretty confident Win 7 would fix it).
Both computers froze during the "Completing installation" phase of Windows 7. (note: both of them are installing windows 7 with the "upgrade" version. I understand that installing windows 7 as an upgrade from the existing operating system when that existing operating system has stability issues is not a good idea. It was also my understanding that doing a fresh install would be basically the same as with the full version, that is to say that any stability issues in Vista would be a non-issue if I'm booting from the upgrade disc and doing a custom install (format and all).
I need some suggestions because I don't want to have to call the customer back saying "I can't fix it "
Thank you for your replies! I missed you techist.com.