Help!!! DVD/CD not working
I have this 3 month old Acer T690 with Vista Home. So far, I have been pretty happy with it....until yesterday.
Yesterday, I started to run a program that needs a cd, and after clicking the icon, the computer said it could not find the cd dirve. Looking on explorer, I noticed that the cd drive letter was not there.
Going to Device Manager and checking the properties, I get "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
If I uninstall the DVD/CD under Device Manager, the OS will try to reinstall, but will then fail.
I have removed the drivers and reinstalled....I have downloaded and installed a file from Acer called NTI CD-DVD Upgrade Patch which did not help.....I have looked for new drivers.....I even went to the store and bought an external DVD/CD that did the same thing once connected.
The last time I used the DVD/CD was 10/28. Thinking that it might have been a wonderful upgrade patch from Windows, I check and the last one installed was 10/10/07. I am installing all updates and will run a virus check with new definitions shortly, however, I don't think this is a virus.
Please Help...I really need this DVD/CD to finish my work.