Re: External hard drive problems...
Okay, go to device manager (right click my computer, properties, then hardware, then device manager). Find the 'new cd drive' that it is detecting. Right click and go to update drivers. Then click no to check online for a driver. Then click install from a specific location. Then click don't choose a driver, i want to select from a list. Then see if you can find the proper driver for it.
May need to call their tech support. Try another computer and see if it is your computer or the drive that may be faulty.