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Old 08-22-2015, 10:17 PM   #1 (permalink)
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Default Dell Wifi Driver

I recently installed a fresh copy on Windows 8.1 for my Dell Inspiron 15 3542. All of the drivers installed successfully-except for 2 of the 3 the network drivers. I got the Ethernet to work. But the first driver wireless driver says the Bluetooth is not compatible and the second driver says there was a problem with the updater. Are there any generic wifi drivers that I may be able to use? It is a 64 bit.
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Old 08-22-2015, 10:24 PM   #2 (permalink)
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Default Re: Dell Wifi Driver

Hi This is probably a dumb reply to your problem. but have you been here??
Product Support | Dell US
Did you install the chipset drivers first??
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Old 08-22-2015, 10:30 PM   #3 (permalink)
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Default Re: Dell Wifi Driver

Yes. As I said all of the drivers have installed correctly except 2 of the 3 network drivers; all of them were from Dell's website.
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Old 08-22-2015, 10:42 PM   #4 (permalink)
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Default Re: Dell Wifi Driver

Did you install the chipset drivers first. If not then some times the other drivers won't install correctly. At least that's my understanding. After you install the chipsets drivers first; I don't think the order matters, but the chipset needs to be installed first. That's what the big dog tell me????
Gary!
http://www.dell.com/support/home/us/...drivers/simple
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Old 08-22-2015, 10:46 PM   #5 (permalink)
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Default Re: Dell Wifi Driver

Open up Device Manager

On everything that has a yellow exclamation mark, do the following:
Right click -> Properties -> Details tab

Post the following info for each item that has a yellow exclamation mark:
Under "Hardware Ids" in the dropdown, it should have something like VEN_####&DEV#### ; post that section, where #### = some alphanumeric combination.
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Old 08-22-2015, 10:58 PM   #6 (permalink)
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Default Re: Dell Wifi Driver

Hi! Apples! I'll let carnage find your drivers. The devise manager is a great place to start looking for driver problems. This looks to simple to work but, Dell is on top of things so who knows?? This is in my first reply but here it is again!!
Quote:
Product Support | Dell US
Dell Update
Dell Update is an application that automatically updates critical fixes and important device drivers as they become available. This ensures that your PC has the most critical updates without you having to check online and install them yourself.
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Old 08-22-2015, 10:59 PM   #7 (permalink)
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Default Re: Dell Wifi Driver

For network it says:

PCI\VEN_168C&DEV_0036&SUBSYS_020C1028&REV_01
PCI\VEN_168C&DEV_0036&SUBSYS_020C1028
PCI\VEN_168C&DEV_0036&CC_028000
PCI\VEN_168C&DEV_0036&CC_0280

and for USB2.0 it says

USB\VID_0BDA&PID_0129&REV_3960
USB\VID_0BDA&PID_0129
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Old 08-22-2015, 11:03 PM   #8 (permalink)
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Default Re: Dell Wifi Driver

Hi Apples ! Might not hurt to give my link a shot,but that's up to you!!
Gary
Dell says they will do the hard work for you??? here's the link one more time and then I'm out of here!
http://www.dell.com/support/home/us/...drivers/simple
Quote:
Dell Update is an application that automatically updates critical fixes and important device drivers as they become available. This ensures that your PC has the most critical updates without you having to check online and install them yourself.
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Old 08-22-2015, 11:06 PM   #9 (permalink)
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Default Re: Dell Wifi Driver

let me clearly explain this to you. That is the site I used to install every driver; including the Dell Updates. Thank you for your efforts.
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Old 08-22-2015, 11:12 PM   #10 (permalink)
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Default Re: Dell Wifi Driver

One last question as I see there seems to be a little hostility here.
Did you install the chip set drivers first.
I'm gone!
Gary!!
PS I'm sure carnage will be able to help you with your problem!
Thanks for your reply!
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