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Old 12-21-2005, 05:08 PM   #1 (permalink)
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Default Computer not booting: stuck on "Platinum Screen"

When I turned on my computer today, it was going through it's normal processes, although it "stuck" on the screen that says "Platinum".

I built my computer. It has:
MSI K8N NEO motherboard
AMD 64 3200+
6600 GT

Does anyone have an idea of what's wrong? Thanks.
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Old 12-21-2005, 05:13 PM   #2 (permalink)
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platinum screen?

is it a heat issue? (check if the heatsink is properly seated/has goo)
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Old 12-21-2005, 05:29 PM   #3 (permalink)
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I just checked it and it seems to be connected properly. I'm not sure about the goo, I've never used it before. I don't think the directions of the processor mentioned anything about it.

Thanks.
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Old 12-21-2005, 05:33 PM   #4 (permalink)
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Do you get any POST beeps? Try hitting Del and see if you can get into the BIOS. If not, try resetting your BIOS.

After that, it could be a memory, processor or motherboard problem. Is that the NEO-4f?
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Old 12-21-2005, 05:46 PM   #5 (permalink)
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sorry, what I meant by goo was thermal past... there has to be some in between the processor and heatsink to distribute the heat properly...
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Old 12-21-2005, 05:56 PM   #6 (permalink)
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The box of the motherboard says Neo4. There is one beep after I turn it on. I tried getting into BIOS, but it didn't work.
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Old 12-21-2005, 07:06 PM   #7 (permalink)
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Um. Reset bios? I figured that'd be the first thing mentioned...
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Old 12-21-2005, 07:09 PM   #8 (permalink)
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I can't get to bios. I press DEL but nothing happens. How do I go about resetting it?
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Old 12-23-2005, 03:42 PM   #9 (permalink)
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there should be a jumper on the motherboard somewhere, probably set on 1/2

to reset the bios, put it on 2/3 and start the computer..., then turn the comp off and put it back...

look in the manuel for where the jumper is at...
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Old 12-23-2005, 04:37 PM   #10 (permalink)
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Cant you remove the battery for 30 seconds to reset it also?
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