CD/DVD Drive not working. PLEASE HELP! - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 04-11-2009, 01:23 AM   #1 (permalink)
Newb Techie
 
Join Date: Apr 2009
Posts: 2
Default CD/DVD Drive not working. PLEASE HELP!

Alright, so... My girlfriend was out of the country with her lap top, and while she was there, the CD/DVD drive stopped working. Being computer savvy, I opted to fix it.

I have met my Everest.

I have spent about 6 hours searching forums for possible solutions, and nothing has worked.

Laptop is an HP Pavillion DV6645us.

Warranty expired almost a year ago, so she can't send it back.

Here's what's happening:

I put a cd (or a dvd, neither work) into the drive, and the disc doesn't spin at all. The light goes steady for about 5 seconds, and during this, the drive makes a single sound, and then stops. The light shuts off, and then nothing. The computer doesn't recognize that there is a disc in the drive, and when I go into the device manager, it shows that the drive is "working properly."

How I've tried to fix it:

I've tried doing a system restore to a previous point. Didn't work.
I've tried going into the registry and deleting the "Upper and Lower" registries. They didn't exist.
I've tried uninstalling the driver and restarting the computer. Doesn't work.
I've tried updating the drivers, but they're apparently up to date.
I've tried resetting the bios options.
I've tried reading the drive from the command prompt.
I've tried re-seating the drive.
I've removed the drive blown out the inside.
I have also obviously tried multiple CD's/DVD's that DO work in another computer.

NOTHING WORKS!

I'm thinking that the drive is just broken... but then I think about how the light comes on, and that the computer shows that it doesn't have any problems with the drive.

If ANYBODY can offer a solution to this problem, I would be very appreciative.
__________________

TheCabo0se is offline  
Old 04-11-2009, 03:25 AM   #2 (permalink)
Lord Techie
 
Hefemeister's Avatar
 
Join Date: Feb 2004
Location: Sweden
Posts: 9,093
Default Re: CD/DVD Drive not working. PLEASE HELP!

it sounds like the motor that spins it is broken. I have had this issue with slimlines myself.
__________________

__________________
ASUS P6T Deluxe V2 :: INTEL i7 920 @3.4 :: XFX GTX260 :: 6gb Corsair 1600 :: Corsair 750TX :: TRUE 120 :: Samsung T240 24" :: Windows 7 X64

I do not accept support questions via PM

"Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety."
Hefemeister is offline  
Old 04-11-2009, 09:33 AM   #3 (permalink)
Newb Techie
 
Join Date: Mar 2009
Posts: 2
Default Re: CD/DVD Drive not working. PLEASE HELP!

Had same problem with brother in laws,s PC downloaded motherboard drivers that sorted the problem
Portp is offline  
Old 04-11-2009, 04:37 PM   #4 (permalink)
Newb Techie
 
Join Date: Apr 2009
Posts: 2
Default Re: CD/DVD Drive not working. PLEASE HELP!

Any other possibilities? I can't seem to find any motherboard drivers for this laptop. I hate manufactured computers
TheCabo0se is offline  
Old 04-11-2009, 05:26 PM   #5 (permalink)
Lord Techie
 
Hefemeister's Avatar
 
Join Date: Feb 2004
Location: Sweden
Posts: 9,093
Default Re: CD/DVD Drive not working. PLEASE HELP!

hp's website will have if for you. unfortunately it is down right now so I cannot locate it for you.

What os you running?

HP Support & Drivers

cannot get any further than that at the moment. when it is up again you should be able to use the search function to find the driver.
__________________
ASUS P6T Deluxe V2 :: INTEL i7 920 @3.4 :: XFX GTX260 :: 6gb Corsair 1600 :: Corsair 750TX :: TRUE 120 :: Samsung T240 24" :: Windows 7 X64

I do not accept support questions via PM

"Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety."
Hefemeister is offline  
Old 04-12-2009, 06:08 AM   #6 (permalink)
Newb Techie
 
Join Date: Mar 2009
Posts: 2
Default Re: CD/DVD Drive not working. PLEASE HELP!

Motherboard for this laptop looks as if it is an NVIDA model, got to NVIDA webpage / drivers see if it will auto dect your M/board and advise the correct driver package, the driver that is most likley causing the problem is NV SMbus, hope this helps
Portp is offline  
Old 04-12-2009, 07:28 AM   #7 (permalink)
Monster Techie
 
FlashDude's Avatar
 
Join Date: Apr 2006
Location: NB, Canada
Posts: 1,232
Send a message via MSN to FlashDude
Default Re: CD/DVD Drive not working. PLEASE HELP!

The only thing that will fix this is a firmware upgrade There are no drivers for optical drives. I have had one fail on me as well. Here is all the drivers/firmware for your system. There is a firmware update for your drive. Select software and drivers*
Firmware: Firmware HP-21 for TS-L802 Optical Drive*
__________________

__________________
FlashDude is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
USB works. Flash drive doesn't. Jayce Linux and Open Source 5 02-20-2009 04:02 AM
Pentium 3 computer, hard drive not working farmer2009 Hardware Repairs and Troubleshooting 9 11-06-2008 08:44 AM
Trouble with ASUS board/dvd drive & SATA drive a1ex 655321 Hardware Repairs and Troubleshooting 0 07-12-2008 12:40 AM
USB drive not working superdave1984 Hardware Repairs and Troubleshooting 2 08-16-2007 02:07 AM
Laptop CD/DVD Drive problems?? sonik Hardware Repairs and Troubleshooting 1 04-10-2007 03:49 AM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 03:49 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.