Re: CD DVD Drive Missing Driver
A couple things. If you're able to boot successfully into the Hiren's Boot CD then the CD / DVD / Optical drive would appear to be working okay.
Secondly, the file 'Optiarc AD-7560S_SD05.exe' is a firmware update for the CD drive, not a driver for the device; you shouldn't need to download and install a driver for the device for it to function. Further, some programs will fail to run correctly in bootable / live variants of the Windows OS.
If you're certain it won't boot into the OS on the hard drive and you've tried all the troubleshooting steps for this, in order to recover / retrieve the data from the hard drive you can try one of the following:
- Prepare / boot into a live bootable OS disc (such as Hiren's Mini XP which you already have, BartPE, or a live Linux distribution such as Knoppix or Ubuntu), then use the file manager in that particular live OS to backup the data from the hard drive to another medium such as an external hard drive or USB flash drive.
- Remove the hard drive from the customer's laptop, connect it to another, working computer and transfer the data across. Do this by placing it into an appropriate external hard disk enclosure (2.5" size I am assuming, and SATA or IDE to USB depending on the type of hard drive it is and type of enclosure) then connecting it up to another computer. Alternatively, 'slave' the hard drive by connecting it up as a secondary hard drive in another desktop computer, then transfer the files across using the native OS already installed and working on the primary hard drive.
|Desktop PC| |Macbook Air 13" (Mid 2013)|
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