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Old 12-26-2011, 03:32 PM   #1 (permalink)
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Join Date: Dec 2011
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Exclamation BSOD/Crash when playing any game

Hi guys, I have recently decided to build a gaming computer for myself for the first time. On Sat 10th Dec my parts all arrived and I put the comp together, installed windows ect. Since then I have been having a ton of problems when playing games. When I'm playing games such as Empire: Total War, Starcraft 2, Shogun 2, Just Cause 2, the screen will go black/dark blue and the audio will loop, then the computer will either restart itself or I will have to hard reset it by holding down the on/off button on the front of my case. I have completely no idea as to what could be causing the problem. I have tried downloading and installing Catalyst 11.11, 11.5 and the newest 11.12. I've contacted AMD Support and their support hasn't been great, the best thing they have done is shown me how to uninstall all my drivers properly, which I have done and reinstalled the latest catalyst to no avail. I have also tried re-installing Windows, updated my BIOS to the latest version and downloaded the latest chipset driver. I'm completely stumped on what the problem could be. Sometimes I get a "The AMD Display Driver has stopped responding and has recovered successfully" message. Any help would be greatly appreciated, I've tried posting on other forums but have got no replies. I can attach my DxDiag and MSINFO if needed. I also did a clean re-install of Windows 7 on the 23rd.

My system specs are;

Quote:
AMD FX-4100 Quad Core Processor @ 3.6GHz
Powercolor Radeon 6870 1GB
8GB Corsair DDR3 RAM
320GB Samsung SpinPoint HDD
ASUS M5A78L-MLX m-ATX Motherboard
OCZ Fatal1ty 750W Power Supply
I have tried running Memtest86, I ran two tests and it came out fine. I also then tried Windows Memory Diagnostics Tool, which also came out fine with zero errors. I've also ran Furmark at 1920x1080 (FS), the scores are below in the spoiler.

Quote:
AA:0 samples. My score was 1689 points (28FPS, 60000 ms) Max GPU Temp: 70degrees C. FPS: Min: 29, max: 30, avg: 28.
Renderer : AMD Radeon HD 6870
Drivers: Catalyst 11.12 - 8.92.111109a-129966C-ATI (11-9-2011)
Clocks: core: 900MHz, mem:1050MHz
CPU: AMD FX™-4100 Quad Core Processor
CPU Speed: 3616MHz
System Memory: 8174MB
OS: Windows 7 64-bit build 7601 [Service Pack 1]
I have also ran Prime95 for 4hours, the temps throughout the testing are below in the spoiler

Quote:
Test started at 10.02, finished at 14.02
10:10:
CPU : 34C min 37C Max
HDD : 26C min 27C Max
GFX : 31C Min 37C Max
10.30:
Temps remained same as above.
11.00:
Temps remained same as above.
12:00
CPU : 33min 40max
HDD : 25min 28Max
GPU ; 31min 56max
12.30:
Temps stayed same
1.00:
CPU : 33min 40max
HDD : 25min 29max
GPU : 31min 57max
1.30:
Temps remained same as above.
2.00:
Temps remained same as above. All temps are in degrees C
Whenever I try run Shogun 2, I blue screen, I know I do this because Windows makes the computer reboot. Once I log back on, I get a "Windows has recovered from an unexpected shutdown" error message. I then used Windows Debugging Tools to check the .dmp file it referred to in the error message. The result for the error message is below in the spoiler.

Quote:
************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8007e8a8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
fffff880`031a85b0 fffff800`02d1fc59 : fffffa80`07e8a8d0 fffffa80`06a91040 00000000`00000011 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a8ad0 fffff800`02bfff57 : fffffa80`07e8a8d0 fffff800`02c7a2b8 fffffa80`06a91040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a8b00 fffff800`02b675d5 : fffff800`02cdbae0 00000000`00000001 fffffa80`07eeca40 fffffa80`06a91040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a8b40 fffff800`02ae4001 : fffff880`010cfe00 fffff800`02b675b0 fffffa80`06a91000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a8b70 fffff800`02d74fee : 00000000`00000000 fffffa80`06a91040 00000000`00000080 fffffa80`069f4040 : nt!ExpWorkerThread+0x111
fffff880`031a8c00 fffff800`02acb5e6 : fffff880`02f65180 fffffa80`06a91040 fffff880`02f6ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a8c40 00000000`00000000 : fffff880`031a9000 fffff880`031a3000 fffff880`037ed400 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
I then tried using BlueScreenViewer at the recommendation of someone on another forum I have posted on. (I'm not sure if I'm allowed to post the link to it, so I haven't.) The results from BlueScreenViewer for all 10 of my .dmp files are below in the spoiler.

Quote:
==================================================
Dump File : 122411-16395-01.dmp
Crash Time : 24/12/2011 00:21:24
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e7c038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122411-16395-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-18376-01.dmp
Crash Time : 23/12/2011 23:26:50
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e0e038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-18376-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-17518-01.dmp
Crash Time : 23/12/2011 21:32:36
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e8a8f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-17518-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-17612-01.dmp
Crash Time : 23/12/2011 19:33:42
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07dcd038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-17612-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-19219-01.dmp
Crash Time : 23/12/2011 15:59:46
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e0d038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-19219-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-19656-01.dmp
Crash Time : 23/12/2011 15:56:16
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e25038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-19656-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-22963-01.dmp
Crash Time : 23/12/2011 14:55:16
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07b268f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-22963-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-18236-01.dmp
Crash Time : 23/12/2011 14:27:34
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07dbc038
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : crashdmp.sys
Caused By Address : crashdmp.sys+1b3c5f0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-18236-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-17206-01.dmp
Crash Time : 23/12/2011 14:23:49
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e4c178
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-17206-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 122311-22261-01.dmp
Crash Time : 23/12/2011 09:34:14
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e518f8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4b16cc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+4b16cc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-22261-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================
All but one of the .dmp files refer to ntoskrnl.exe as the problem. However I don't know how to fix that driver if it is the cause.

Any help would be a godsend. Thanks for reading this all.
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