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Old 06-04-2008, 12:05 AM   #1 (permalink)
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Default BSOD 0x9c crash

Hi everyone I've been having some trouble with a BSOD issue. I get a 0x9c error when playing certain video games. I built this machine myself last fall. It ran crysis for hours with no problems. World of Warcraft would cause a BSOD usually once a night, and Call of Duty 4 would do it once every other night. Now I'm playing Age of Conan and it seems to happens anywhere from 7min in to an hour or so.

I had tried many different things and couldn't get it fixed. It seemed to be pretty unpredictable so I thought it was heat. I've checked all my temps and their well in line. The hottest my CPU gets is 38C and my vid card and chipset stays in the 40s. So I pretty much ruled out heat.

Next I was figuring memory so I ran memtest over night and it returned no errors. I suspected the mother board which was an XFX 680ilt. I replaced it today with an EVGA 750i FTW. Still doing it. I've checked the power supply and its putting out the same voltage as a new one. I'm going to borrow a new one from work thats sitting around and see if it makes a difference.

I also tried reading the dump file but its not making much sense to me. Does anyone have any ideas what I can do to try and get this resolved?

Thanks for any help this is really frustrating.

Heres the dump file debug.

************************************************** *****************************
* *
* Bugcheck Analysis *
* *
************************************************** *****************************

MACHINE_CHECK_EXCEPTION (9c)
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
x86 Processors
If the processor has ONLY MCE feature available (For example Intel
Pentium), the parameters are:
1 - Low 32 bits of P5_MC_TYPE MSR
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of P5_MC_ADDR MSR
4 - Low 32 bits of P5_MC_ADDR MSR
If the processor also has MCA feature available (For example Intel
Pentium Pro), the parameters are:
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
IA64 Processors
1 - Bugcheck Type
1 - MCA_ASSERT
2 - MCA_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing MCA.
3 - MCA_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
4 - MCA_FATAL
FW reported a fatal MCA.
5 - MCA_NONFATAL
SAL reported a recoverable MCA and we don't support currently
support recovery or SAL generated an MCA and then couldn't
produce an error record.
0xB - INIT_ASSERT
0xC - INIT_GET_STATEINFO
SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
0xD - INIT_CLEAR_STATEINFO
SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
0xE - INIT_FATAL
Not used.
2 - Address of log
3 - Size of log
4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
AMD64 Processors
1 - Bank number
2 - Address of MCA_EXCEPTION structure
3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arguments:
Arg1: 0000000000000000
Arg2: fffffadf90681240
Arg3: 00000000b2000040
Arg4: 0000000000000800

Debugging Details:
------------------


BUGCHECK_STR: 0x9C_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: AgeOfConan.exe

CURRENT_IRQL: f

LAST_CONTROL_TRANSFER: from fffff8000080ef4c to fffff8000102e890

STACK_TEXT:
fffff800`00123b88 fffff800`0080ef4c : 00000000`0000009c 00000000`00000000 fffff800`00123bc0 00000000`b2000040 : nt!KeBugCheckEx
fffff800`00123b90 fffff800`0102db37 : 00000000`00000000 00000000`00000000 00000000`0a3f0000 fffff800`00123ef0 : hal!HalHandleMcheck+0x12c
fffff800`00123cf0 fffff800`0102d975 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x77
fffff800`00123e70 fffff800`0102344b : 00000000`0a3f0000 00000000`0a3f1000 00000000`00000001 00000000`00000002 : nt!KiMcheckAbort+0xf5
fffffadf`8bbe57c0 fffff800`01045cd4 : fffff680`00000000 00000000`0a3f0fff fffffadf`99a09e30 ffffffff`ffffffff : nt!MiDeleteVirtualAddresses+0xcf2
fffffadf`8bbe5960 fffff800`01050c00 : fffffadf`999d95e0 fffffadf`9ba7cbf0 fffffadf`999d95e0 fffffadf`9a080a40 : nt!MiRemoveMappedView+0xa93
fffffadf`8bbe5aa0 fffff800`0129afa6 : 00000000`00000000 00000000`00000008 00000000`00000000 00000000`0a3f0000 : nt!MiUnmapViewOfSection+0x6f5
fffffadf`8bbe5c30 fffff800`0102e33d : fffffadf`9ba7cbf0 fffffadf`9ba7cbf0 fffffadf`999d95e0 00000000`00000020 : nt!NtUnmapViewOfSection+0x6c
fffffadf`8bbe5c70 00000000`77ef0c8a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x3
00000000`1320e828 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77ef0c8a


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KxMcheckAbort+77
fffff800`0102db37 488d8c2400010000 lea rcx,[rsp+100h]

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KxMcheckAbort+77

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 460280f7

FAILURE_BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+77

BUCKET_ID: X64_0x9C_GenuineIntel_nt!KxMcheckAbort+77

Followup: MachineOwner
---------
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Old 06-04-2008, 12:34 AM   #2 (permalink)
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Default Re: BSOD 0x9c crash

That error is usually attributed to a hardware error with your machine
Look here for more info: Stop error message in Windows XP that you may receive: "0x0000009C (0x00000004, 0x00000000, 0xb2000000, 0x00020151)"

Could be your harddrive thats is causing the problems, I would find a spare, install a fresh windows and see if that fixes the problem.

The windows article suggests something to do with the processor with it's machine check exception. What is your CPU type?
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Old 06-04-2008, 12:36 AM   #3 (permalink)
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Default Re: BSOD 0x9c crash

This is a driver related issue. So my guess would be your video drivers.
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Old 06-04-2008, 01:03 AM   #4 (permalink)
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Default Re: BSOD 0x9c crash

Sorry thought I posted my machine specs in there.

Intel Core 2 quad Q6600
EVGA 750i FTW motherboard
4GB OCZ sli ddr26400
EVGA 8800GTS(512)
Seagate 160G HDD
XP 64

I've updated my video drivers to the latest several times. So I'm not sure if thats it. When I built this rig I used a 64 bit OS for the 1st time. Could that be causing some of my problems?
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Old 06-04-2008, 01:31 AM   #5 (permalink)
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Default Re: BSOD 0x9c crash

just looking at your specs I see that you have a 160GB hard drive. Would I be correct in saying that it is an old one from a previous computer? Just that most of your other components seem relatively new.

64bit windows does have certain problems with drivers and software and the like. Did you get the 64bit video card drivers when you installed them? Just making sure. If so then new hard drive is my suggestion
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Old 06-04-2008, 01:45 AM   #6 (permalink)
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Default Re: BSOD 0x9c crash

Ya its an old HDD. Sata II though. I wiped it completely before I reinstalled. I've actually done another reinstall two weeks ago. Ya I've made sure about the 64 bit drivers. I have a copy of 32bit XP SP2 but if I use it I can't go back to 64bit due to my student licensing I'm using.(out of installs)

I suppose I can try another HDD I've been meaning to get another one guess now is as good as ever. Just puzzels me why games like Crysis and The Witcher ran fine but WoW, COD4, and AOC fail.

Guess I have to wait another 3 days for the HDD to get here.

Thanks for the help everyone.
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Old 06-04-2008, 02:38 PM   #7 (permalink)
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Default Re: BSOD 0x9c crash

Okay try getting a copy of HDDLife or HD Drive Analyst. That will tell you how the life of the drive is.

If this is the only machine you have install Vista 64Bit on you can install it as many times as you want on the same machine and never run out of licenses. It is only a different machine that matters.

IT could be the drivers. If you have any minidump files upload them to sendspace or bondogo.

Free file hosting and image hosting - BADONGO
Send big files the easy way. Files too large for email attachments? No problem!

Just zip them up and upload them. I will analyze them for you and let you know what i find.
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Old 06-04-2008, 04:01 PM   #8 (permalink)
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The problem with my licensing is that I got the OS free from school through a MSDN alliance. So I only get so many installs and its supposed to not work anymore. Its a bit of a joke but its a free OS. Hopefully it will hold me over until windows 7.

I'll get those dump files uploaded as soon as I get home from work. I went ahead and ordered a new HDD since it was a plan to eventually upgrade. I also ordered another set of ram sticks. If nothing else it will give me a full 8G. I've got an old geforce 7600 I can try in it and an alternate power supply as well. I'm just really hoping I can fix it before I've bought another computer.

I got the HDDlife program and it sees the HDD name and the little moniter window will show activity but it says its not supported and can't be reached.


Heres a minidump file.

Mini060308-01.zip - - BADONGO

Thanks again for your help

I switched out the HDD and did a fresh install. It did it to me twice last night. I double checked my temps and they all seem fine. I'm not sure whats going on now so I'm guessing its a program/driver issue since it happens in the same game. If this is the case guess theirs nothing to do but wait till they fix it.
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Old 06-11-2008, 03:21 PM   #9 (permalink)
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Default Re: BSOD 0x9c crash

your mobo drivers can garantee it. i had the prob with my 750i mobo, i changed all my drivers then finaly changed my mobo drivers to the most recent ones and it worked.
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Old 06-12-2008, 12:05 PM   #10 (permalink)
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Default Re: BSOD 0x9c crash

Its actually my second motherboard in this rig. I was running an XFX 680ilt. I've got one more ram dimm to swap out to eliminate that. after that I'm not sure. I'll check to see if their are any newer drivers for the 750i MB though.
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