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Old 03-29-2016, 05:29 PM   #1 (permalink)
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Default Broke my monitor screen :p

Well, I've been quite unlucky and clumsy this month. Last night I was using my pc and I accidentally tripped over my acer monitor's power cord (don't comment on why u should have tucked the wire in behind the desk ). The monitor fell and the screen cracked. All the pixels went funny and stuff.

The crack looks a bit like this picture I got from Google images:


Luckily, I got a warranty for my monitor but I don't know if it will be valid for the problem I have. My monitor is an acer v226hql.

Also, I would like to know if there is an 'acer authorised service provider' in my city (Birmingham, uk). I don't want to spend like 30 on delivering my monitor to acer.

I don't think I remember where I bought it from but I think I bought it from Ccl computers on eBay.
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Old 03-29-2016, 05:34 PM   #2 (permalink)
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Default Re: Broke my monitor screen :p

Quote:
Originally Posted by zaka100 View Post

Luckily, I got a warranty for my monitor but I don't know if it will be valid for the problem I have. My monitor is an acer v226hql.
Unless you got an 'accidental damage' extended warranty...then no.
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Old 03-30-2016, 08:52 AM   #3 (permalink)
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Default Re: Broke my monitor screen :p

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Originally Posted by carnageX View Post
Unless you got an 'accidental damage' extended warranty...then no.
Doh! But the warranty doesn't say it excludes accidental damage
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Old 03-30-2016, 08:59 AM   #4 (permalink)
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Default Re: Broke my monitor screen :p

Quote:
Originally Posted by zaka100 View Post
Doh! But the warranty doesn't say it excludes accidental damage
It doesn't have to say that. It just has to say what it covers, although I'm sure if you look hard enough there is a list of exclusions that are considered to be "not all inclusive."

Where did you buy it from?
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Old 03-30-2016, 09:15 AM   #5 (permalink)
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Default Re: Broke my monitor screen :p

Quote:
Originally Posted by zaka100 View Post
Doh! But the warranty doesn't say it excludes accidental damage
Except that it does.

Standard Warranty | Acer Official Site
Quote:
DAMAGES CAUSED BY MISUSE, ABUSE, ACCIDENTS, FIRE, THEFT, DISAPPEARANCE,
MISPLACEMENT, FLUCTUATIONS AND POWER SURGES, CONNECTIONS TO
IMPROPER VOLTAGE OR INCORRECT ELECTRICAL LINE VOLTAGE, VIRUSES,
MALWARE, RECKLESS, WILLFUL, OR INTENTIONAL CONDUCT;
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Old 03-30-2016, 03:25 PM   #6 (permalink)
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Default Re: Broke my monitor screen :p

Well this is what i got online and said on my monitor's user guide:

http://static.acer.com/up/Resource/A....40811.025.pdf
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Old 03-30-2016, 03:50 PM   #7 (permalink)
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Default Re: Broke my monitor screen :p

Quote:
Originally Posted by zaka100 View Post
Well this is what i got online and said on my monitor's user guide:

http://static.acer.com/up/Resource/A....40811.025.pdf
Still says there .

Quote:
This Limited Warranty does not extend to:
2.1.1 any product not manufactured by or for Acer, or first sold to an end-user in a country outside the
Territorial Scope of this Limited Warranty.
2.1.2 any product that has been damaged or rendered defective as a result of
2.1.2.1 use of the System other than for its normal intended use, including, without limitation, failure to use the
System in accordance with the User’s Guide that accompanies the System, or any other abuse or neglect with
respect to the System;
Tripping over the cable and cracking the LCD is outside of the normal, intended use .

Extra / accidental damage warranties (that you purchase separately) however would usually cover such a problem.
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Old 03-30-2016, 06:41 PM   #8 (permalink)
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Default Re: Broke my monitor screen :p

I will get straight to the point.
You ain't covered, you need to buy a new one.

PS. I work in Brummy land
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Old 04-01-2016, 01:24 PM   #9 (permalink)
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Default Re: Broke my monitor screen :p

Doh! Can i just fix it? Can I just start complaining about customer service on the phone and then they might give me some kinda discount or something? Its gonna take me ages to save 75 for a new monitor.

Lol, btw I'm using my spare broken Wxp laptop for typing this

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Old 04-01-2016, 01:52 PM   #10 (permalink)
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Default Re: Broke my monitor screen :p

Quote:
Originally Posted by zaka100 View Post
Doh! Can i just fix it? Can I just start complaining about customer service on the phone and then they might give me some kinda discount or something? Its gonna take me ages to save 75 for a new monitor.

Lol, btw I'm using my spare broken Wxp laptop for typing this

Don't do that. Having worked in a retail environment dealing with that, it's just not cool, and most of the time you're not going to get any sympathy.
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