Blue screen of death help! - Page 5 - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > Hardware Repairs and Troubleshooting
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 03-24-2015, 04:59 PM   #41 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

I've just ran a scan called "Whocrashed" I read about in another forum which is supposed to figure out which driver it is that caused the crashes. The previous few, (Including the one from 2014) says the following.
"crash dump file: C:\Windows\Minidump\032415-19609-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x74EC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000330D5A2, 0xFFFFF88009737FD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. "

I'm hoping this means more to you than it does to me! I'll have a quick browse and see what I can find.
__________________

Slothraki is offline   Reply With Quote
Old 03-24-2015, 05:03 PM   #42 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,506
Default Re: Blue screen of death help!

The reference to ntoskernel just means it was a kernel crash - which we already knew.

If you read my debug analysis, it's much much more in depth. It also references a kernel executable, but you'll see that in a lot of BSOD's that are kernel-related. You have to be able to dig deeper (which is what I did with Windbg, and how I generated that bugcheck analysis).

See here:
Code:
CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  RzStats.Manage
WhoCrashed, BlueScreenView, etc. are just basic tools - WinDbg is the real powerful tool to use to read crash dumps....but it's quite complicated.
__________________

__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 03-24-2015, 05:15 PM   #43 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

Yeah like I said, this is a department where I have no knowledge what so ever unfortunately! I'll check if there's any improvement now that razer has been updated and malwarebytes is gone, although Im not holding my breath.
Slothraki is offline   Reply With Quote
Old 03-24-2015, 05:17 PM   #44 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,506
Default Re: Blue screen of death help!

Quote:
Originally Posted by Slothraki View Post
Yeah like I said, this is a department where I have no knowledge what so ever unfortunately!
No problem, that's why I posted more info on Whocrashed vs WinDbg, as well as extracting out the part where I saw it may be caused by Razer software .

Quote:
I'll check if there's any improvement now that razer has been updated and malwarebytes is gone, although Im not holding my breath.
Good luck - hopefully we're getting closer to a solution for you.
__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 03-24-2015, 05:48 PM   #45 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

Same blue screen yet again. I'm at a loss :s
Also Id just like to say thanks for all the time you've dedicated to helping me so far! Really appreciate it! Id not have a chance in hell to get this sorted by myself, just hope were coming up to a solution!
Slothraki is offline   Reply With Quote
Old 03-24-2015, 06:45 PM   #46 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

Also Id just like to point out that this blue screen is ALOT more common than the previous one, and happens on every game all the time making this one more of an issue! I'm hoping this whole thing we be fixed today or tomorrow so I can finally go back to gaming!

Edit - I'll run the hotfix from here https://support.microsoft.com/en-us/kb/980932/en-us , see if this helps!
Slothraki is offline   Reply With Quote
Old 03-24-2015, 08:08 PM   #47 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

Hot fix is a no go as expected. About to uninstall all Razer software and hope for the best now.
Slothraki is offline   Reply With Quote
Old 03-24-2015, 08:46 PM   #48 (permalink)
Private Joker
 
carnageX's Avatar
 
Join Date: Feb 2007
Location: South Dakota
Posts: 24,506
Default Re: Blue screen of death help!

If you have more minidumps upload them and I can see if the Razer software is still mentioned in your BSOD's you've been getting.
__________________
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5


If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline   Reply With Quote
Old 03-24-2015, 08:47 PM   #49 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

I'll go get them all, bare with!
Slothraki is offline   Reply With Quote
Old 03-24-2015, 08:51 PM   #50 (permalink)
Junior Techie
 
Join Date: Mar 2015
Location: UK
Posts: 80
Default Re: Blue screen of death help!

032415-19359-01.zip
032415-19609-01.zip
032415-22245-01.zip
032515-26956-01.zip
These are the 4 that have happened since the one I sent you earlier.
__________________

Slothraki is offline   Reply With Quote
Reply

Tags
blue screen, computer, drivers, gaming, graphics

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Blue screen of death, help please! bennerkla Microsoft Windows and Software 6 08-10-2006 12:32 AM
Blue screen of death HELP!! lizardcake Hardware Repairs and Troubleshooting 18 05-30-2006 04:37 PM
Help! Blue Screen of Death Just Kicked Me in the Face Shandrakor Microsoft Windows and Software 12 05-23-2006 08:43 PM
Please Help Blue Screen of Death! mawaru Microsoft Windows and Software 6 06-30-2004 12:23 PM
Urgent Help: Blue Screen Of Death!!! spfd Microsoft Windows and Software 3 01-08-2004 11:10 AM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:26 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.