I'm a first-timer for a tech forum. This issue has really stumped me and I've run out of thoughts on what to do. Working on a PC for a friend - usual clean-up, defrag, upgrading memory, etc... First turned the system on &
received the error "Secondary Drive 0 not found".
Here are the specifics:
DELL Dimension 3000
DELL Motherboard ON6381 (E210882)
Phoenix BIOS PLUS Version 1.10 A03 (latest update per DELL)
Intel 865G Chipset Family
CD-RW is a Samsung SW-252S/DNR (on Window HCL list)
Windows XP Home Edition (SP3)
What I've done to date:
Several AntiVirus & AntiSpyware scans & cleanup
Registry Cleanup
Removed Upper & Lower Filters for the CD drive in the registry
Updated all Intel drivers (Including Intel Ultra ATA Storage Controller)
Tested the CD-RW drive & IDE cable - both working fine in my system.
Cleared the NVRAM
Forced an Auto Detect (automatic IDE configuration) in the BIOS several times.
Edited the Config file to try and force the CD-RW recognition & IRQ
Default jumper setting per DELL is Cable Select, but tried the Master setting
Device Manager shows the Secondary IDE Channel
Installed the HDD in the Secondary IDE Channel & HDD came up fine
Tried the CD-RW in the Primary IDE Channel, no luck
Battery seems fine, not losing date or time, etc....
CD-RW does not require the use of real mode drivers
Here's where it gets a little strange. I put my RW drive in this system & it was detected. Then I powered
down & put the original back in and it too was detected. But, upon reboot, it was not. Tried both of my
drives (DVD & RW) is this system. I had to force an autodetect, but the system detected them and I restarted
and rebooted several times with no problems. Put the original RW back in with no luck. Tried to jumper it to
the Master setting again with no luck.
Once, I was able to get the BIOS to recognize it and actually show "CD-ROM" device in the BIOS, but the Add New Hardware wizard did not detect it and it did not show up in the Device Manager.
Is this a BIOS issue/ mobo issue / or controller issue? I'm reluctant to think it is the drive or IDE cable, just because I installed it in my own system at least twice and it was recognized and worked fine. I'm so tired of thinking about it right now, I'm having trouble thinking it through. Any suggestions would be so appreciated! Thanks for your time!
received the error "Secondary Drive 0 not found".
Here are the specifics:
DELL Dimension 3000
DELL Motherboard ON6381 (E210882)
Phoenix BIOS PLUS Version 1.10 A03 (latest update per DELL)
Intel 865G Chipset Family
CD-RW is a Samsung SW-252S/DNR (on Window HCL list)
Windows XP Home Edition (SP3)
What I've done to date:
Several AntiVirus & AntiSpyware scans & cleanup
Registry Cleanup
Removed Upper & Lower Filters for the CD drive in the registry
Updated all Intel drivers (Including Intel Ultra ATA Storage Controller)
Tested the CD-RW drive & IDE cable - both working fine in my system.
Cleared the NVRAM
Forced an Auto Detect (automatic IDE configuration) in the BIOS several times.
Edited the Config file to try and force the CD-RW recognition & IRQ
Default jumper setting per DELL is Cable Select, but tried the Master setting
Device Manager shows the Secondary IDE Channel
Installed the HDD in the Secondary IDE Channel & HDD came up fine
Tried the CD-RW in the Primary IDE Channel, no luck
Battery seems fine, not losing date or time, etc....
CD-RW does not require the use of real mode drivers
Here's where it gets a little strange. I put my RW drive in this system & it was detected. Then I powered
down & put the original back in and it too was detected. But, upon reboot, it was not. Tried both of my
drives (DVD & RW) is this system. I had to force an autodetect, but the system detected them and I restarted
and rebooted several times with no problems. Put the original RW back in with no luck. Tried to jumper it to
the Master setting again with no luck.
Once, I was able to get the BIOS to recognize it and actually show "CD-ROM" device in the BIOS, but the Add New Hardware wizard did not detect it and it did not show up in the Device Manager.
Is this a BIOS issue/ mobo issue / or controller issue? I'm reluctant to think it is the drive or IDE cable, just because I installed it in my own system at least twice and it was recognized and worked fine. I'm so tired of thinking about it right now, I'm having trouble thinking it through. Any suggestions would be so appreciated! Thanks for your time!