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Old 12-31-2009, 12:02 PM   #1 (permalink)
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Default Backlight on but no image

Hi,
I turn on my Gateway laptop (2 years old about) and the backlight turns on but the screen remains black. After around 2-3 minutes, the computer restarts and its still backlight without picture.
Thanks.
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Old 12-31-2009, 12:10 PM   #2 (permalink)
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Default Re: Backlight on but no image

Sounds like a graphics card problem. possibly overheating?
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Old 12-31-2009, 12:30 PM   #3 (permalink)
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Default Re: Backlight on but no image

I linked it up to a monitor and i see my computer starting up but then a blue screen appears. At the bottom it says something like "Dumping physical memory" or something. Then the computer restarts and there's another screen that shows a checklist with things that passed or failed but these 2 screens are only on for maybe 2 seconds.
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Old 12-31-2009, 01:47 PM   #4 (permalink)
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Default Re: Backlight on but no image

Sounds like a memory problem...
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Old 12-31-2009, 02:53 PM   #5 (permalink)
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Default Re: Backlight on but no image

It's a BSOD. Are you able to give us the STOP code by chance?
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Old 01-01-2010, 04:20 AM   #6 (permalink)
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Default Re: Backlight on but no image

BSOD is right, best option is post the STOP code or the process that is failing, if all else fails, do a clean install.
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Old 01-01-2010, 06:55 AM   #7 (permalink)
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Default Re: Backlight on but no image

Quote:
Originally Posted by coolcomics View Post
BSOD is right, best option is post the STOP code or the process that is failing, if all else fails, do a clean install.
That won't help if its a hardware problem (a reinstall). Hence why we need the STOP code to further diagnose the issue.
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