My e-mail to them:
Hi, I bought this Acer Aspire 5507z about a year ago off ebay from a company that resells refurbished laptops, presumably from stores like Best Buy. It recently stopped working. I hit the power button, the power light goes on for less than a second, and then it shuts right off. I paid $400+ for this and it's already broken in less than a year. Is this typical?
Thank you for contacting Acer America. I’ll be happy to assist you…
As I understand, you face an issue with the system.
As per our records, your system is out of warranty.
After verifying your information we see that your product is out of warranty. However, Acer does offer a fee-based support over the phone for its Out of Warranty products.
You may call 800-237-6483. Calling cards are available for 30 minutes ($59.99)
, 90 minutes ($129.99), or 15 issues ($199.99) and the validity will be 1 year.
Feel free to visit our web site Acer Support - Welcome to Acer Support
Thank you for contacting Acer,
Have a great day!
Online Technical Support
So after only 1 year of use and $400+, all I have to show for it is a broken hunk of metal and plastic. Acer's response? - "We don't care. Your money is ours. GET LOST."