I'm troubleshooting a laptop for a friend of mine. He complained that it had been freezing and wanted me to do a complete reload of the OS (win xp home acer). The trouble is that im sensing that it is more of a hardware issue, the recovery cd (which acer uses to reinstall xp) froze 1/10 of the way through install. The strange thig is that upon freezing, the display seemed to be smeared which it did as well at the next reboot at the video mem display readout. (picture attached)
I was hoping someone would be able to provide some feedback to if its a hardware issue and what piece of hardware might be the culprit.
Thank you for your time
-Ed
I was hoping someone would be able to provide some feedback to if its a hardware issue and what piece of hardware might be the culprit.
Thank you for your time
-Ed