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Old 06-19-2013, 08:57 PM   #1 (permalink)
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Default #1 problem

What is the number 1 problem ITs have fixedthe most on desktops?

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Old 06-19-2013, 11:33 PM   #2 (permalink)
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Default Re: #1 problem

Users with no common sense.

But seriously, there's tons of issues.

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Old 06-20-2013, 02:29 AM   #3 (permalink)
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User error.
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Old 06-20-2013, 08:09 AM   #4 (permalink)
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Default Re: #1 problem

Originally Posted by Thorax_the_Impaler View Post
User error.
aka the ID-10-T error.

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Old 06-20-2013, 10:01 AM   #5 (permalink)
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Default Re: #1 problem

Tech Support: "Welch Hall computer assistant; may I help you?"
Customer: "Yes, well, I'm having trouble with WordPerfect."
Tech Support: "What sort of trouble?"
Customer: "Well, I was just typing along, and all of a sudden the words went away."
Tech Support: "Went away?"
Customer: "They disappeared."
Tech Support: "Hmm. So what does your screen look like now?"
Customer: "Nothing."
Tech Support: "Nothing?"
Customer: "It's blank; it won't accept anything when I type."
Tech Support: "Are you still in WordPerfect, or did you get out?"
Customer: "How do I tell?"
Tech Support: "Can you see the C:\> prompt on the screen?"
Customer: "What's a sea-prompt?"
Tech Support: "Never mind. Can you move the cursor around on the screen?"
Customer: "There isn't any cursor; I told you, it won't accept anything I type."
Tech Support: "Does your monitor have a power indicator?"
Customer: "What's a monitor?"
Tech Support: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Customer: "I don't know."
Tech Support: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

(Rustling and jostling heard in the background.)

Customer: [muffled] "Yes, I think so."
Tech Support: "Great! Follow the cord to the plug and tell me if it's plugged into the wall."
Customer: "Yes, it is."
Tech Support: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Customer: "No."
Tech Support: "Well, there are. I need you to look back there again and find the other cable."

(Rustle, rustle.)

Customer: [muffled] "Ok, here it is."
Tech Support: "Follow it for me and tell me if it's plugged securely into the back of your computer."
Customer: [still muffled] "I can't reach."
Tech Support: "Uh huh. Well, can you see if it is?"
Customer: "No."
Tech Support: "Even if you maybe put your knee on something and lean way over?"
Customer: "Oh, it's not because I don't have the right angle -- it's because it's dark in here."
Tech Support: "Dark?"
Customer: "Yes -- the office light is off, and the only light I have is coming in from the window."
Tech Support: "Well, turn on the office light then."
Customer: "I can't."
Tech Support: "No? Why not?"
Customer: "Because there's a power outage."
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Old 06-20-2013, 10:20 AM   #6 (permalink)
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Default Re: #1 problem

Originally Posted by Joe C View Post
Tech Support: "Welch Hall computer assistant; may I help you?"
*Facepalm* >_<
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Old 06-20-2013, 12:16 PM   #7 (permalink)
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Default Re: #1 problem

Yep, 90% are user errors. The other 10% the computer literally catches fire or something.
But no, seriously.. If I had to pick the most common error recently I'd have to say it was the upgrade to Internet Explorer 10. Completely screwed web pages up... huge white spaces, nothing loading, etc.

it was a mess.

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