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Old 01-05-2011, 11:52 PM   #11 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

Quote:
Originally Posted by Slaymate View Post
Since neither card is working I would suspect the power supply or pci-e slot itself. Have you tried using the bottom pci-e slot? If it works there I would rma the motherboard. If it's still broken I would change out the power supply 1st. If you have a multimeter you can test the power supply outputs (3.3v, 5v and 12v). But just checking for 12v means nothing unless it's bad because the other voltages are also required to boot the pc.

Does your mobo have a speaker? Is it beeping at all when you apply power? Remove the video card and try to start the pc without it. Does it beep now?
Slaymate,

Thanks for your reply. I have not tried the lower PCI-E slot. I will do it soon. Yes, the MB does have a speaker attached, but no beeps with and without the GPU.

I just read about placing a jumper wire between the green and black wire to see it that starts the PSU. I want to be careful how I proceed on the testing of the PSU because I know it can be dangerous.

I do have a couple of very sensitive/expensive multimeters that I purchased recently. Years ago I built Heathkit's entire remote control receiver, transmitter, servos, etc. Had to test voltages on that too. Perhaps this PSU test is even easier? I have never tested a power supply before but I found the following article and thought I might try to test the PSU according to the following directions. I am still trying to figure out step 5 [shorting out 2 pins at once..how do I do that? Do I use a paper clip and if yes, is this dangerous?] Please let me know if you think it is a good method.

I have curly hair and prefer to not have it go totally straight because I touched the wrong wire.

Also, I still remember going to a funeral in a third world country for a 16 year old boy who made the mistake of pouring oil into a 240v. fan motor while it was powered on. I'd like to go to heaven, but not this year please! Thank you.

Soar

How To Manually Test a Power Supply With a Multimeter

Testing a power supply manually with a multimeter is one of two ways to test a power supply in a computer. A properly executed PSU test using a multimeter should confirm that the power supply is in good working order or if should be replaced.
Note: These instructions apply to a standard ATX power supply. Essentially all modern consumer power supplies are ATX power supplies.
Difficulty: Hard
Time Required: Testing a power supply manually using a multimeter will take 30 minutes to 1 hour to complete
Here's How:
1. Read Important PC Repair Safety Tips. Manually testing a power supply involves working closely with high voltage electricity.
Important: Do not skip this step! Safety should be your primary concern during a power supply test and there are several points you should be aware of before starting this process.
2. Open your case. In short, this involves turning off the computer, removing the power cable and unplugging anything else connecting to the outside of your computer.
To make testing your power supply easier, you should also move your disconnected and opencase somewhere easy to work like on a table or other flat, non-static surface.
3. Unplug the power connectors from each and every internal device.
Tip: An easy way to confirm that each power connector is unplugged is to work from the bundle of power cables coming from the power supply inside the PC. Each group of wires should terminate to one or more power connectors.
Note: There is no need to remove the actual power supply unit from the computer nor is there any reason to disconnect any data cables or other cables not originating from the power supply.
4. Group all of the power cables and connectors together for easy testing.
As you're organizing the power cables, I highly recommend rerouting them and pulling them as far away from the computer case as possible. This will make it as easy as possible to test the power supply connections.
5. Short out pins 15 and 16 on the 24-pin motherboard power connector with a small piece of wire.
You'll probably need to take a look at the ATX 24 pin 12V Power Supply Pinout table to determine the locations of these two pins.
6. Confirm that the power supply voltage switch located on the power supply is properly set for your country.
Note: In the US, the voltage should be set to 110V/115V. Check the Foreign Electricity Guide for voltage settings in other countries.
7. Plug the PSU into a live outlet and flip the switch on the back of the power supply. Assuming that the power supply is at least minimally functional and that you've properly shorted the pins in Step 5, you should hear the fan begin to run.
Important: Just because the fan is running does not mean that your power supply is supplying power to your devices properly. You'll need to continue testing to confirm that.
Note: Some power supplies do not have a switch on the back of the unit. If the PSU you're testing does not, the fan should begin to run immediately after plugging the unit into the wall.
8. Turn on your multimeter and turn the dial to the VDC (Volts DC) setting.
Note: If the multimeter you're using does not have an auto-ranging feature, set the range to 10.00V.
9. First we'll test the 24 pin motherboard power connector:
Connect the negative probe on the multimeter (black) to any ground wired pin and connect the positive probe (red) to the first power line you want to test. The 24 pin main power connector has +3.3 VDC, +5 VDC, -5 VDC (optional), +12 VDC, and -12 VDC lines across multiple pins.
You'll need to reference the ATX 24 pin 12V Power Supply Pinout for the locations of these pins.
I recommend testing every pin on the 24 pin connector that carries a voltage. This will confirm that each line is supplying the proper voltage and that each pin is properly terminated.
10. Document the number that the multimeter shows for each voltage tested and confirm that the reported voltage is within approved tolerance. You can reference Power Supply Voltage Tolerances for a list of proper ranges for each voltage.
Are any voltages outside the approved tolerance? If yes, replace the power supply. If all voltages are within tolerance, your power supply is not defective.
Important: If your power supply passes your tests, I highly recommend you continue testing to confirm that it can operate properly under a load. If you're not interested in testing your PSU further, skip to Step 15.
11. Turn off the switch on the back of the power supply and unplug it from the wall.
12. Reconnect all of your internal devices to power. Also, don't forget to remove the short you created in Step 5 before plugging back in the 24 pin motherboard power connector.
Note: The biggest mistake made at this point is forgetting to plug everything back in. Aside from the main power connector to the motherboard, don't forget to provide power to your hard drive(s), optical drive(s), and floppy drive. Some motherboards require an additional 4, 6, or 8 pin power connector and some video cards need dedicated power too.
13. Plug in your power supply, flip the switch on the back if you have one, and then turn on your computer as you normally do with the power switch on the front of the PC.
Note: Yes, you'll be running your computer with the case cover removed which is perfectly safe as long as you're careful.
Note: It's not common, but if your PC does not turn on with the cover removed, you may have to move the appropriate jumper on the motherboard to allow this. Your computer or motherboard manual should explain how to do this.
14. Repeat Step 9 and Step 10, testing and documenting the voltages for other power connectors like the 4 pin peripheral power connector, the 15 pin SATA power connector, and the 4 pin floppy power connector.
Note: The pinouts necessary to test these power connectors with a multimeter can be found in my ATX Power Supply Pinout Tables list.
Just as with the 24 pin motherboard power connector, if any voltages fall too far outside the listed voltage (see Power Supply Voltage Tolerances) you should replace the power supply.
15. Once your testing is complete, turn off and unplug the PC and then put the cover back on the case.
Assuming your power supply tested good or you've replaced your power supply with a new one, you can now turn your computer back on and/or continue troubleshooting the problem you are having.
Tips:
1. Did your power supply pass your tests but your computer still isn't turning on properly?
There are several reasons a computer won't start other than a bad power supply. See my How to Troubleshoot a Computer That Won't Turn On guide for more help.
2. Are you running into trouble testing your power supply or following the directions above?
If you still have problems testing your PSU, feel free to post in the PC Support Forumand we'll do our best to help out.

ATX 24 pin 12V Power Supply Pinout
Pinout for the Standard ATX 24 pin 12V Motherboard Power Connector


The ATX 24 pin power supply connector is the standardmotherboard power connector in computers today.
The connector itself is a Molex 39-01-2240 connector, often called a Molex Mini-fit Jr.
Note: The original ATX standard supported a 20 pin connector with a very similar pinout as the 24 pin connector but with pins 11, 12, 23, and 24 omitted.
Below is the complete pinout table for the standard ATX 24 pin 12V power supply connector as of Version 2.2 of the ATX Specification (PDF).
Note: If you're using this pinout table to test power supply voltages, be aware that the voltages must be within ATX specified tolerances.
You can see other ATX power supply connector pinouts in my ATX Power Supply Pinout Tables list.
ATX 24 pin 12V Power Connector Pinout (ATX v2.2)
Pin Name Color Description
1 +3.3V Orange +3.3 VDC
2 +3.3V Orange +3.3 VDC
3 COM Black Ground
4 +5V Red +5 VDC
5 COM Black Ground
6 +5V Red +5 VDC
7 COM Black Ground
8 PWR_ON Gray Power Good
9 +5VSB Purple +5 VDC Standby
10 +12V1 Yellow +12 VDC
11 +12V1 Yellow +12 VDC
12 +3.3V Orange +3.3 VDC
13 +3.3V Orange +3.3 VDC
14 -12V Blue -12 VDC
15 COM Black Ground
16 PS_ON# Green Power Supply On
17 COM Black Ground
18 COM Black Ground
19 COM Black Ground
20 NC White -5 VDC (Optional - Removed in ATX12V v2.01)
21 +5V Red +5 VDC
22 +5V Red +5 VDC
23 +5V Red +5 VDC
24 COM Black Ground
Attached Images
File Type: jpg 24 pin ATX plug diagram.jpg (95.5 KB, 225 views)
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Old 01-06-2011, 09:30 AM   #12 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

Shorting the two pins (15/16 or green/black same thing) is totally safe, it is just a switch, the amount of electricity going through it is tiny. You are just doing exactly what the power button on the computer does when you press it. If it doesn't even turn on with this, then it is bad. Or if it does turn on then the testing is pretty simple, as described by the steps you posted. Its very unlikely you will be injured even if you come into contact with those 12 volts or less.
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Old 01-06-2011, 09:55 AM   #13 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

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Originally Posted by MrMarcDee View Post
Shorting the two pins (15/16 or green/black same thing) is totally safe, it is just a switch, the amount of electricity going through it is tiny. You are just doing exactly what the power button on the computer does when you press it. If it doesn't even turn on with this, then it is bad. Or if it does turn on then the testing is pretty simple, as described by the steps you posted. Its very unlikely you will be injured even if you come into contact with those 12 volts or less.
Marc,

Ok, thanks for that insight! I will try it later today!

Soar
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Old 01-06-2011, 11:12 AM   #14 (permalink)
 
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

Yha stay out of the psu, or you will be straight.

I add a fan for a double check.
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Old 01-06-2011, 05:37 PM   #15 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

I would just try the bottom pci-e slot 1st. If it works then you should RMA the mobo. If it doesn't work then I would RMA the Power Supply (but it could still be the mobo).

You can test the power supply with a multimeter but even if every voltage is present it doesn't mean the power supply is good. The power supply has to be able to maintain the voltage under a load and there is no way to test this without expensive test equipment. A power supply should be considered extremely dangerous and I don't recommend messing with it unless your technically knowledgeable in it's design and operation.

Hooking up a 12 volt fan will apply a "slight load" to the 12 volt rail "only". But it would be about like testing forward movement when your aimed down hill already.
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Old 01-06-2011, 10:00 PM   #16 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

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Originally Posted by patonb View Post
Yha stay out of the psu, or you will be straight.

I add a fan for a double check.
Got ya! I will not dare open up the PSU cover under any circumstances!

Quote:
Originally Posted by Slaymate View Post
I would just try the bottom pci-e slot 1st. If it works then you should RMA the mobo. If it doesn't work then I would RMA the Power Supply (but it could still be the mobo).

You can test the power supply with a multimeter but even if every voltage is present it doesn't mean the power supply is good. The power supply has to be able to maintain the voltage under a load and there is no way to test this without expensive test equipment. A power supply should be considered extremely dangerous and I don't recommend messing with it unless your technically knowledgeable in it's design and operation.

Hooking up a 12 volt fan will apply a "slight load" to the 12 volt rail "only". But it would be about like testing forward movement when your aimed down hill already.
Ok. Thanks. That was a great analogy!

Soar

SPECIAL UPDATE: Ok, I tried the test with the paper clip in the 24-pin MB power plug with one 12 volt system fan plugged in. Sure enough, the PSU fired up, the PSU fan spun, and the 12 volt system fan spun too.

I will try installing the GPU in the lower PCI-E slot next.

Soar

SPECIAL UPDATE #2: Ok, I plugged the GPU in the 2nd GPU slot and still no lights go on except on at all. Nothing is powering up.

Can anyone help me know what to do next please?

Soar
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Old 01-06-2011, 10:10 PM   #17 (permalink)
 
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

I add the fan, not for load, just so i know for sure.
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Old 01-07-2011, 12:42 AM   #18 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

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I add the fan, not for load, just so i know for sure.
Paton, ok, thanks. What can I do next to troubleshoot this? Anyone?
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Old 01-07-2011, 08:10 AM   #19 (permalink)
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

RMA the motherboard would be my 1st step.
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Old 01-07-2011, 12:06 PM   #20 (permalink)
 
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Default Re: Help! Installed a new GPU and now my computer will not start at all!

Yha if the psu fires then its component replacement time.
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