Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > New Systems | Building and Buying
Click Here to Login
Closed Thread
 
Thread Tools Display Modes
 
Old 02-02-2012, 10:14 AM   #1 (permalink)
Mod Emeritus
 
Puddle Jumper's Avatar
 
Join Date: Oct 2007
Posts: 4,286
Default Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

If this would be better suited for another section please feel free to move it.

I found this article interesting as it has the return rates for a wide variety of components and some of the results are quite surprising. The results are taken from a major French online retailer and while it is likely all returns aren't actual failures this should affect all brands equally.

Components returns rates (5) (page 1: Introduction) - BeHardware

Some things that surprised me/ I found interesting
-MSI had the lowest return rate of the major mobo manufacturers
-Corsair had a higher return rate on power supplies than I would have expected although it was still quite low.
-XFX did poorly on graphics card returns
-Intel had the lowest return rate of all storage manufacturers both mechanical and SSD by a substantial margin
-OCZ had the highest return rate of all storage manufacturers, 7 of the 8 SSDs with a return rate over 5% are made by OCZ and all 8 are Sandforce powered.
__________________

__________________

AMD Phenom II x4 955 Black Edition : Asus M4A89GTD PRO : Corsair 550VX
G.SKILL Ripjaws 4x2gb DDR3 1600 : MSI Geforce GTX 770 2gb : Antec 300
OCZ Agility 2 60gb SSD (OS) : SanDisk Ultra 120gb SSD (Apps) : Crucial M500 240gb (Steam) : Win 8.1 Pro 64bit
2x Samsung 2494LW & 1x Dell U2312HM Eyefinity

Lenovo ThinkPad X220 : Core i5 2410M : 12.5" 1366x768 IPS LED display : Intel 320 Series 120gb SSD

Samsung Galaxy Note 3 stock 4.3 : Nexus 7 2 stock 4.4

Puddle Jumper is offline  
Old 02-02-2012, 11:08 AM   #2 (permalink)
Ultra Techie
 
GhOsT1321's Avatar
 
Join Date: Jun 2010
Posts: 804
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Very interesting. I'm reading it right now, thanks for posting this.
__________________

__________________
Build to be updated, a reminder to myself.
GhOsT1321 is offline  
Old 02-02-2012, 11:18 AM   #3 (permalink)
Techie Beyond Description
 
MindoverMaster's Avatar
 
Join Date: Dec 2009
Location: /home
Posts: 12,212
Send a message via MSN to MindoverMaster
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

As we said before, Puddle. They say OCZ has a higher return rate, because they make more SSD's than Intel. Hence, why OCZ gets more returns, they make more.

I have to disagree with XFX. I never had to RMA a XFX GFX, but I also never heard anything bad about their CS.
__________________
Neowin.net Steam Account
MindoverMaster is offline  
Old 02-02-2012, 11:23 AM   #4 (permalink)
Mod Emeritus
 
Puddle Jumper's Avatar
 
Join Date: Oct 2007
Posts: 4,286
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Quote:
Originally Posted by MindoverMaster View Post
As we said before, Puddle. They say OCZ has a higher return rate, because they make more SSD's than Intel. Hence, why OCZ gets more returns, they make more.

I have to disagree with XFX. I never had to RMA a XFX GFX, but I also never heard anything bad about their CS.
That's completely irrelevant, provided they had enough sales for a proper sample, which the article indicated they did, the results they found are accurate. This is not who had the higher number of returns, it's who had the higher percentage of returns.

You guys may not like how these numbers make OCZ look but this is how quality is measured in industry and a completely valid method.

I've always had good experiences with XFX too but our personal views of them are just anecdotal evidence. Like I said I was surprised by Corsair power supplies as well but ultimately what we think about a product doesn't matter.

Edit: OCZ also had the highest failure rate of ram manufactures by a large margin.
__________________

AMD Phenom II x4 955 Black Edition : Asus M4A89GTD PRO : Corsair 550VX
G.SKILL Ripjaws 4x2gb DDR3 1600 : MSI Geforce GTX 770 2gb : Antec 300
OCZ Agility 2 60gb SSD (OS) : SanDisk Ultra 120gb SSD (Apps) : Crucial M500 240gb (Steam) : Win 8.1 Pro 64bit
2x Samsung 2494LW & 1x Dell U2312HM Eyefinity

Lenovo ThinkPad X220 : Core i5 2410M : 12.5" 1366x768 IPS LED display : Intel 320 Series 120gb SSD

Samsung Galaxy Note 3 stock 4.3 : Nexus 7 2 stock 4.4

Puddle Jumper is offline  
Old 02-02-2012, 11:37 AM   #5 (permalink)
TF's First Dry Ice User!
 
Peter.Cort's Avatar
 
Join Date: Jul 2007
Location: Boston, MA
Posts: 5,018
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Interesting indeed. I think they should have broken it down a little more to give us more information, like the MSI boards, .8% return rate on the g31 boards which made up 80% of their sales. I think it would have nice to have a further break down of like performance vs budget (low end) components.

I feel like with the corsair VX450W is the kind of deal where they're perceived as a high end enthusiast supply and people got a bit overzealous with what they hoped it could do and over taxed it. Or it was just a bad PSU which is a shame.
__________________
A notice to EVERYONE who has posted here with a computer problem, I highly encourage you to keep current with the forums, even if it's browsing for 10-15 minutes during lunch, or before you go to bed at night. There are many things that you can learn and apply to future issues. My goal is to help people get to a point where they can use their own knowledge to help themselves, and others.

Also please use the search button. You've got a 50/50 chance that someone's asked your question and we've answered it.
Peter.Cort is offline  
Old 02-02-2012, 11:38 AM   #6 (permalink)
Techie Beyond Description
 
MindoverMaster's Avatar
 
Join Date: Dec 2009
Location: /home
Posts: 12,212
Send a message via MSN to MindoverMaster
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Well, now that OCZ is out of the RAM market.

Wasn't OCZ SSD's out long before Intel SSD's? So they already had a higher return rate, if so.
__________________
Neowin.net Steam Account
MindoverMaster is offline  
Old 02-02-2012, 11:49 AM   #7 (permalink)
Mod Emeritus
 
Puddle Jumper's Avatar
 
Join Date: Oct 2007
Posts: 4,286
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Quote:
Originally Posted by Peter.Cort View Post
Interesting indeed. I think they should have broken it down a little more to give us more information, like the MSI boards, .8% return rate on the g31 boards which made up 80% of their sales. I think it would have nice to have a further break down of like performance vs budget (low end) components.

I feel like with the corsair VX450W is the kind of deal where they're perceived as a high end enthusiast supply and people got a bit overzealous with what they hoped it could do and over taxed it. Or it was just a bad PSU which is a shame.
I agree, It would be awesome if they could have at least broken it down by price range or even chipset.

I also wonder if something like that could be the case with Corsair since that model has traditionally been well reviewed. Even as it is Corsair still did pretty good in the grand scheme of things.

Quote:
Originally Posted by MindoverMaster View Post
Well, now that OCZ is out of the RAM market.

Wasn't OCZ SSD's out long before Intel SSD's? So they already had a higher return rate, if so.
Intel has been in the SSD market since the very beginning, the X25-M G1 came out ages ago. That doesn't have any impact on this article though, all of the data in this article is on sales between October 1st 2010 and April 1st 2011.

Before everyone complains about the data being old that's a necessary evil since it takes time to get return info for a product.

I also am surprised that PNY was the best gpu manufacturer since we normally don't give them as much attention as some of the others.
__________________

AMD Phenom II x4 955 Black Edition : Asus M4A89GTD PRO : Corsair 550VX
G.SKILL Ripjaws 4x2gb DDR3 1600 : MSI Geforce GTX 770 2gb : Antec 300
OCZ Agility 2 60gb SSD (OS) : SanDisk Ultra 120gb SSD (Apps) : Crucial M500 240gb (Steam) : Win 8.1 Pro 64bit
2x Samsung 2494LW & 1x Dell U2312HM Eyefinity

Lenovo ThinkPad X220 : Core i5 2410M : 12.5" 1366x768 IPS LED display : Intel 320 Series 120gb SSD

Samsung Galaxy Note 3 stock 4.3 : Nexus 7 2 stock 4.4

Puddle Jumper is offline  
Old 02-02-2012, 11:50 AM   #8 (permalink)
TF's First Dry Ice User!
 
Peter.Cort's Avatar
 
Join Date: Jul 2007
Location: Boston, MA
Posts: 5,018
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Quote:
The returns rates given concern the products sold between October 1st 2010 and April 1st 2011 for returns made before October 2011, namely after between 6 months and a year of use. Over the lifetime of a product the returns generally form a spread out U on the graph, with the bottom virtually flat. Our figures therefore cover the early part of the lifetime of products, where returns rates are high.
It's not uncommon for a whole lot of parts to be bad, if one part is bad, the whole lot is susceptible and therefore a chunk of the whole model line is going to be susceptible. It doesn't mean necessarily that that model as a whole is bad, but that some of the parts they got in were bad. Take all of this with a grain of salt. Also with SSD's they're still relatively new and companies are trying to do everything they can to maximize performance and minimize price, some things work, some things fail both in their marketing of the product and the physical construction.

Quote:
Before everyone complains about the data being old that's a necessary evil since it takes time to get return info for a product.
especially since this takes into account whether or not the item was actually malfunctioning. I was just reading an article on the seagate utility site about how a large percentage of drives that are returned as defective aren't actually defective. I think the same goes for a lot of these products and it takes more time to effectively weed out the ones that are actually ok.
__________________
A notice to EVERYONE who has posted here with a computer problem, I highly encourage you to keep current with the forums, even if it's browsing for 10-15 minutes during lunch, or before you go to bed at night. There are many things that you can learn and apply to future issues. My goal is to help people get to a point where they can use their own knowledge to help themselves, and others.

Also please use the search button. You've got a 50/50 chance that someone's asked your question and we've answered it.
Peter.Cort is offline  
Old 02-02-2012, 11:56 AM   #9 (permalink)
Mod Emeritus
 
Puddle Jumper's Avatar
 
Join Date: Oct 2007
Posts: 4,286
Default Re: Hardware return rates for mobos, ram, graphics cards, hard drives, ram, and SSDs

Quote:
Originally Posted by Peter.Cort View Post
It's not uncommon for a whole lot of parts to be bad, if one part is bad, the whole lot is susceptible and therefore a chunk of the whole model line is going to be susceptible. It doesn't mean necessarily that that model as a whole is bad, but that some of the parts they got in were bad. Take all of this with a grain of salt. Also with SSD's they're still relatively new and companies are trying to do everything they can to maximize performance and minimize price, some things work, some things fail both in their marketing of the product and the physical construction.
That's why Intel and Crucial are so impressive on the SSD front, they are clearly more reliable than traditional hard drives and other SSDs. I've owned a decent assortment of SSDs and I've never noticed a difference in performance in actual usage so reliability is the real deciding factor for me.
__________________

__________________

AMD Phenom II x4 955 Black Edition : Asus M4A89GTD PRO : Corsair 550VX
G.SKILL Ripjaws 4x2gb DDR3 1600 : MSI Geforce GTX 770 2gb : Antec 300
OCZ Agility 2 60gb SSD (OS) : SanDisk Ultra 120gb SSD (Apps) : Crucial M500 240gb (Steam) : Win 8.1 Pro 64bit
2x Samsung 2494LW & 1x Dell U2312HM Eyefinity

Lenovo ThinkPad X220 : Core i5 2410M : 12.5" 1366x768 IPS LED display : Intel 320 Series 120gb SSD

Samsung Galaxy Note 3 stock 4.3 : Nexus 7 2 stock 4.4

Puddle Jumper is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
ram/memory/hard drives? Krownzz System Upgrades 9 09-27-2009 05:05 PM
ram comand rates Poizen22 Overclocking and Modding 6 03-16-2008 08:07 PM
Question about mobos and RAM DeCaffe New Systems | Building and Buying 2 08-22-2007 04:13 PM
Need Help with MOBOS/Case/RAM/etc... just beginning... OnlyCurious New Systems | Building and Buying 1 01-27-2007 12:34 AM
Upgrading My RAM + Increasing amouunt of RAM available to the graphics thundertiger Microsoft Windows and Software 13 01-23-2006 02:01 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:19 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.