asus rma ?

[v8killaz]

so I sent my board back to asus for an rma
I asked them to send me a new board that i WILL PAY FOR AND THEN REFUND ME THE MONEY ONCE THEY GET MY BOARD, they said they dont have that board in stock so I guess they will my board I sent

My board had alot of trouble and weird stuff with it, My ? is if they cant fix my board will they send me a new board or ship my old board back. I need the board back perfect as I dont want to deal with them again. They hung up on me like 3-4 times for no reason.

What should I expect, this is my first time dealing with asus

 

[saltynay]

Asus are really nice actually great customer support from my experiences if they can't send you a brand new board they will send you a recertified board which is an rma'd board that has been fixed.

 

[dhgunit]

ASUS RMA is terrible. Just pray you don't have to deal with them again. My RMA'ed board came back with the rod bent that holds the CPU cover in place. I bent it back myself because of course they wanted me to send my board back......

The previous RMA took 3 weeks and they did nothing.

 

[saltynay]

Maybe its just the UK one that is awesome then as I have never heard of that happening before only good things

 

[v8killaz]

I'm going to call them as soon as they receive the board to make sure they test it, I ha more than one problem, if they just fix that one problem and dont fix the other one it wont be good
They should just send you a new board and keep the bad one and sell it refurbished after they fix it
its their fault they made a bad board anyways

 

[v8killaz]

got it back
seems good
they sent me a new one i think