Asus RMA - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > New Systems | Building and Buying
Click Here to Login
Closed Thread
Thread Tools Display Modes
Old 07-01-2006, 04:54 AM   #1 (permalink)
Wizard Techie
Jorsoft's Avatar
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581
Default Asus RMA

I RMAed my Asus A8N Deluxe SLI board the other day and I am wondering how long does it take for me to get a response/rma number from Asus, and how long until I get a new board?
Also, do they give me the option of paying upfront for a new mobo and be refunded that amount once the rma is finished?

Jorsoft is offline  
Old 07-01-2006, 07:02 AM   #2 (permalink)
There and Back again
Nukem's Avatar
Join Date: Jan 2005
Location: Chattanooga, TN
Posts: 4,420

I would assume tat it takes at most, a week to get it to them... say 24/48 hours for RMA number (after calling of course, cause I know I'm impatient!) and giving a weekend into account for mailing... say 4-10 days to get it back to you...

when you do get it back though, just remember to clear the CMOS before install


Dell 4K S2817Q / Logitech Z-680 / Func MS3 Mouse / Corsair K70 LUX rgb
NZXT Source 530 / i7-8700K / Corsair H100i v2 / ASRock Z370 Taichi
SM951 M2 256GB / 850 evo 1TB / Seagate 2TB / WD 2TB
2x16GB Vengeance LPX DDR4 3000 / evga Classified GTX 980 ti / Seasonic M12II 850W

Nukem is offline  
Old 07-03-2006, 07:41 AM   #3 (permalink)
True Techie
Mjmitch2's Avatar
Join Date: Apr 2004
Posts: 152

It took almost 2 months for me to get my ASUS mobo back.

They say it could be up to a week before the lab looks at it once it is recieved, then who knows how long testing or repairs will take, then it sits around abit before its shipped back to you, and then they send it snail mail!!

They ended up just replacing my mobo because they couldn't figure out what was wrong with it!!
"Every great adventure is started by a single step"
C2D e6300 @ 2.8Ghz w/ Zalman 9500
Gigabyte DS3 mobo
GeIL DDR2 800 (2x512)
EVGA 8600 GTS 256mb
WD 80GB SataII & WD 250GB SataII
MadDog DVD-CDRW 16x dual layer
Dual Acer 22' LCDs
Ultra X2 550 watt
Ultra Blue Aluminus ATX Mid-Tower Case
Mjmitch2 is offline  
Old 07-03-2006, 10:02 PM   #4 (permalink)
Wizard Techie
Jorsoft's Avatar
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581

Shoot 2 months? That's not what I wanted to hear .
I hope they replace mine, too, I don't want to have to mess with that voodoo board. Or at least give me the option to buy a new one in advance.
Jorsoft is offline  
Old 07-03-2006, 11:49 PM   #5 (permalink)
Wizard Techie
Ethereal_Dragon's Avatar
Join Date: Feb 2006
Location: USA
Posts: 3,755
Send a message via AIM to Ethereal_Dragon Send a message via Yahoo to Ethereal_Dragon

They didn't give you an RMA / case number? Did you call them at all prior to sending it in, or did you just mail it to them??

Personally, I have only had to RMA my Sony monitor that blew up 1 month after purchase... At work, I have to RMA Cisco devices (no comment at all....), and in both cases, I called and immediatly got an RMA number. Cisco's turnaround doesn't count, as business customers pay top dollar to get 4 hour turnaround from when a case opens to part arrival, but with Sony, that crap too 2 months... RMA'd it in early December, got a new one in end of January. Call them up after a week or two, and DEMAND to speak to a manager... I swear, most of these jerks at the call centers don't care about the customer..... I can tell, because I myself work in a call center for a (VERY) large telco, working business repair issues, and there is a VAST difference in not only the attitude that these people have, but their general knowledge too... I woulnd't be surprised if it the call center was in India..... (I have NOTHING again Indian people, I work with alot of REALLY COOL Indian people, large center, and I really have nothing against them... I have something against large corporations that penny pinch by removing american's from the workforce to pay someone overseas a FRACTION of the same wages to do literally the SAME THING.... Rediculous... If I were President, vote for me in 2020, I would make that crap illegal, even though I know the president doesn't have such power....) well, thats it... [/rant]
Gaming Laptop: - ASUS K501LX-EB71 - Stock (Wife's) - Gateway P-6860FX - Stock (Mine)
General Laptop: - Sony Vaio SVE141D1L - Stock (Mine)
Gaming Rig: BACK ONLINE!! ASUS Z87-PRO (V EDITION), Intel Core i5-4590 Haswell (Stock Cooling), HyperX FURY 8GB DDR3 1866,
XFX Radeon HD 4870, SILVERSTONE DA700, Samsung 840 500Gig SSD MZ-7TD500BW, 3x WD20EARS 2 TB Green,
ASUS DRW-2014L1T (DVD), LG WH14NS40 (Blu Ray), Dell 2709W, Sony SDM-HS95P, Windows 10 Pro
The NAS Box: OFFLINE D-Link DNS-323, 0.1RC3 Alt-F firmware, 2x 7200.14 ST3000DM001 3TB EXT4 - NO RAID - 6 TB
Home Server: BUILD LOG!! - Supermicro SC826TQ-R800LPB chassis, X8DTN+, Dual Xeon E5620 (Stock),
4x Nanya NT4GC72B4NA1NL-CG (24GB Reg ECC DDR3), 12x MICRON MT36JSZF51272PZ-1G4G1FG (48GB Reg ECC DDR3), (72GB total memory)
2x OCZ Agility (60GB) (OS & Backup), 6x WD40EFRX (4TB) in RaidZ2 (14.3 TB usable), 2x Q Series HDTS225XZSTA (256GB) ZIL & L2ARC mirrored

Ethereal_Dragon is offline  
Old 07-04-2006, 12:47 AM   #6 (permalink)
Wizard Techie
Jorsoft's Avatar
Join Date: Feb 2004
Location: Oakdale, MN
Posts: 4,581

I called and they told me to go online to get the rma, which I did. That was june 28th or 29th, I haven't gottena case or rma # yet. I haven't mailed anything out yet either, the board is still with me. They just sent me a confirmation email with all the info I'd given them.

Jorsoft is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:13 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.