Never had to return defective memory before - Techist - Tech Forum

Go Back   Techist - Tech Forum > Computer Hardware > System Upgrades
Click Here to Login
Closed Thread
Thread Tools Display Modes
Old 08-15-2008, 10:48 PM   #1 (permalink)
Corrupt Techie
aetherh4cker's Avatar
Join Date: Sep 2005
Posts: 752
Default Never had to return defective memory before

So I built a PC for my dad about 3-4 months ago, and one of his DDR2-800 Crucial Ballistix (2x 1GB) sticks went dead. It was crashing any time you tried to run a large (game) program, and Memtest86 helped identify it as horribly broken (about 10,000 errors per minute).

Things seem to be running fine on one stick, but now I'm stuck with the task of returning it for him. I have never returned anything purchased over the internet (bought it from Newegg), so I just wanted to know if there is anything I should know or expect.

I assume I'll need to return both sticks (ugh). What is the best way to package my returns?

Will I need to pay shipping? Or anything?

This is pretty annoying. I even spent a few bucks extra on what I thought was "better" memory.

aetherh4cker is offline  
Old 08-16-2008, 12:02 AM   #2 (permalink)
Private Joker
carnageX's Avatar
Join Date: Feb 2007
Location: South Dakota
Posts: 24,560
Default Re: Never had to return defective memory before

I'm guessing its not within the return limit of Newegg? If not, you'll have to contact Crucial for an RMA number (calling them is usually the best option if you can). Ask them over the phone if you have to send in both sticks, or if they'll replace the one for you. Most likely you'll have to pay for shipping 1 way (to their service department). Best way to package it, is put the stick in an anti-static bag (even though its bad anyway, it shows you care enough to package it properly), and then in some packing inside of a box. Unless you have the original package, you can put it in there then too.
Laptop: MSI GT70 2OC-059us | i7-4700MQ | 16GB | GTX 770m | 500GB SSD / 750GB HDD | 17.3" | Win10 Pro
Desktop: 4690k | 12GB g.Skill RipJaws | GTX 970 | 520hx | Z87X-UD4H | Corsair Vengeance C70 | Corsair H110 | Acer 25" | Acer 22" | Win10
Mobile: Samsung Galaxy Note 5

If I help you, or you just like what I said, rep me by clicking the under my post
carnageX is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
G.Skill memory problems kar916 Hardware Repairs and Troubleshooting 1 10-31-2008 06:15 AM
Motherboard/ Memory Read Error Pezzy Hardware Repairs and Troubleshooting 5 06-02-2008 08:40 PM
$1000 Challenge... OnlyCurious New Systems | Building and Buying 33 04-22-2007 12:34 PM
New build Please Review waytoosmall New Systems | Building and Buying 9 04-13-2007 08:05 PM

Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:26 AM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2018, vBulletin Solutions, Inc.