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Old 08-22-2008, 09:53 PM   #1 (permalink)
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Default Need Help With New Video Card

OK I just bought a new video card,
`Powercolor ATI Radeon HD 3870 X2 1Gb GDDR4 PCIx16

I have tried everything to get the computer to Recognize this card.

I will display all my compouter stats below.
Ok so here are the steps i followed to install my new video card.

1.)Disable On-board video in device manager.
2.)Disable On-board video in BIOS(I dont have this option to do this in my bios.
3.)Shutdown computer and install new Video card
4.) Install new video card drivers.

ok so i followed these steps and first off, I don't have an option anywhere to disable my on-board video in my BIOS.
second i cant even find a manual to see if there is a physical jumper on the mobo.

SO THIS IS MY MAIN PROBLEM THIS IS WHAT I NEED ANSWERED.

My computer will not even recognize it as uninstalled hardware. nothing shows up. no "found new hardware", no nothing.

YES PEOPLE IT DOES WORK THE FAN MOVES AND ALL THE LIGHTS ON THE CARD COME ON.

ok here is my computer specs
PC Wizard 2008 Version 1.86
------------------------------------------------------------------------------------------

Owner: Brandon
User: Brandon
Operating System: Windows Vista (TM) Ultimate Professional 6.00.6001 Service Pack 1
Report Date: Friday 22 August 2008 at 20:19

------------------------------------------------------------------------------------------


<<< System Summary >>>

> Mainboard : ECS MCP61PM-GM

> Chipset : nVidia 6100V

> Processor : AMD Athlon 64 X2 6000+ @ 3000 MHz

> Physical Memory : 3072 MB

> Video Card : Nvidia Corp GeForce 6100 nForce 430

> Hard Disk : WDC (320 GB)

> DVD-Rom Drive : Optiarc DVD RW AD-7203A ATA Device

> Network Card : Realtek Semiconductor RTL8169 Gigabit Ethernet Adapter

> Operating System : Windows Vista (TM) Ultimate Professional 6.00.6001 Service Pack 1

> DirectX : Version 10.00

> Windows Performance Index : 1.0

<<< Mainboard >>>

> Manufacturer : Gateway

>> General Information
Product : GT5668E
Version : 310
Serial Number : GC78431001165
Unique ID : 00000000-00000000-08070605-04030201
SKU : Unspecified
Family : Unspecified
Start mode : Power Switch

> Mainboard : ECS MCP61PM-GM

>> General Information
Manufacturer : ECS
Product : MCP61PM-GM
Version : 2.1
Serial Number : OEM
Support MP : Yes, 2 CPU(s)
Version MPS : 1.4

> Bios : Phoenix Technologies, LTD

>> General Information
Manufacturer : Phoenix Technologies, LTD
Version : 6.00 PG
Date : 01/18/2008 (mm/dd/yyyy)
Address : 0x0 on 1024 KB
Copyright : Copyright (C) 2007, Phoenix Technologies, LTD
Motherboard ID : 01/18/2008-MCP61PM-GM-6A61KCDHC-00
OEM Signature : MCP61PM-GM v1.09G 01/18/2008
DMI Version : 2.4

>> Characteristics
Flashable : Yes
Socketed : Yes

>> Functionality
APM : Yes
ACPI : Yes
ESCD : No
PnP : Yes
PCI : Yes
ISA : Yes
AGP : No
USB : Yes
PCMCIA : No
Smart Battery : No

>> Boot Information
Selectable Boot : Yes
CD-ROM Boot : Yes
PC Card (PCMCIA) Boot : No
I20 Boot : No
LS-120 Boot : Yes
1394 Boot : No
ATAPI ZIP Boot : Yes
Network Boot : Yes

lol also i have asked this same question already on many other forums with no luck and have had my hardware for both my video card and my mobo replaced to see if it was a hardware issue not working, but they both work fine and still i can not detect my new video card

plz plz i need help thank you
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Old 08-22-2008, 10:28 PM   #2 (permalink)
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Default Re: Need Help With New Video Card

I guess i don't understand in it's entirely, I've never had to disable on board video or anything, usually when you install the video card, it automatically vetoes the onboard.
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Old 08-23-2008, 12:14 AM   #3 (permalink)
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Default Re: Need Help With New Video Card

yes i know you don't NORMALLY need to disable the on-board video, but sometimes you do.

Another thing is that it will not automatically just disable the onboard video because it does not even detect that there is another video card in the slot.

And plz do not tell me to re-seat the card. I know what i am doing. I just have never had this happen to me.

Still I am more concerned with the computer it self and the mobo not "finding" the video card, or the computer is not telling me that it has "Found New Hardware".

Do I have an outdated bios version?

or maybe I need to update my mobo files, so the computer can read the slot?

If that is the case I need to know where I can get them from.

I have tried the video card in a older machine and a newer machine and they both work just not my computer.

This is really driving me mad. plz can an expert help me
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Old 08-23-2008, 12:38 AM   #4 (permalink)
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Default Re: Need Help With New Video Card

your problem sounds weird...

but did you remove forceware nvidia drivers?

and did you remember to plug in the pci-e connection? (the 6 pin power connection on the back of the GPU)
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Old 08-23-2008, 06:48 AM   #5 (permalink)
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Default Re: Need Help With New Video Card

Uhm im not sure what your talking bout with the forceware from nvidia.
And yes i have psu connectors hooked up to my video card.it has two 6 pin connectors. 1 for regular mode and 2 for crossfire mode. I tried having both plugged in and i tried with just one plugged in.

As far as the removal of forceware i think your talking about the drivers?

this is what i tried. i go into device manager and click display adapters and tried to unistall the onboard video and nothing.

it just gets reinstalled after reboot.
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Old 08-23-2008, 11:13 AM   #6 (permalink)
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Default Re: Need Help With New Video Card

drivercleaner.net
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Old 08-23-2008, 05:41 PM   #7 (permalink)
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Default Re: Need Help With New Video Card

Quote:
Originally Posted by Hunter434 View Post
Uhm im not sure what your talking bout with the forceware from nvidia.
And yes i have psu connectors hooked up to my video card.it has two 6 pin connectors. 1 for regular mode and 2 for crossfire mode. I tried having both plugged in and i tried with just one plugged in.

As far as the removal of forceware i think your talking about the drivers?

this is what i tried. i go into device manager and click display adapters and tried to unistall the onboard video and nothing.

it just gets reinstalled after reboot.
did you look into your add/remove program list and remove anything and everything that is nvidia related?
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Old 08-23-2008, 11:17 PM   #8 (permalink)
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Default Re: Need Help With New Video Card

Hello,

Use Driver Cleaner Pro:

Driver Cleaner Professional download from Guru3D.com

Remove your old video drivers. Just disabling it doesnt always work. What it will do is still load the old video drivers for the new card and cause conflicts. So use that and uninstall any and all video drivers.

Then restart. You should see 16 colors and a 480x600 screen. Install the latest set of drivers for your new card. then restart again and it should work jsut fine.

Cheers,
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Old 08-25-2008, 11:07 AM   #9 (permalink)
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Default Re: Need Help With New Video Card

ok so driver cleaner did not work

It actually mad e my deal worse.

Well after sorting throught this crap i was gonn ago back in my bios and switch my video output back to onboard. well i didnt remover the video card after that for some reason and then my mobo detected it.

but now...... i have a problem.

It says that it has disabled my nerw video card becasue my driver is not compatible. code 34

this is the error message

Windows has stopped this device because it has reported problems. (Code 43)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

if anyone can help that would be great
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Old 08-27-2008, 02:06 AM   #10 (permalink)
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Default Re: Need Help With New Video Card

So, just to be clear, have u:

1.Unistalled the nvidia drivers through the add/remove programs?
2.Used driver cleaner in 'safe mode' to remove all nvidia driver traces?
3.Reinstalled the correct, latest ATI drivers?
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