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Old 04-24-2008, 12:55 PM   #1 (permalink)
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Unhappy I need help troubleshooting new pc

I have built my first pc, and am having a few problems.

the first is that windows vista 64 bit would only allow me to install it with 2 memory sticks in it (each is 1Gb) instead of the 4 sticks i bought for the computer. I installed it with the 2 in it, and of course afterward tried putting them back in, but on boot I get an error 4 of every 5 tries (STOP: 0x000007E .........). I don't think its bad RAM becuase either set works, just not both at once. What kind of issue might I be having with this?

My other problem is with the graphics card. Its a 9800GTX. I installed the drivers from nvidia's website, and restarted. Upon restarting, I now get a really f**ked up screen with random colours everywhere and the computer becomes unoperable. This happens not by being in windows iteslf, but whenever I open any application not part of windows itself. Im not too sure about the card because I opened it and there were a few parts missing (VGA adapter) and the driver cd!!! Maybe I should take it back?

Thanks.

-Rich
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Old 04-24-2008, 01:03 PM   #2 (permalink)
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Default Re: I need help troubleshooting new pc

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the first is that windows vista 64 bit would only allow me to install it with 2 memory sticks in it (each is 1Gb) instead of the 4 sticks i bought for the computer. I installed it with the 2 in it, and of course afterward tried putting them back in, but on boot I get an error 4 of every 5 tries (STOP: 0x000007E .........). I don't think its bad RAM becuase either set works, just not both at once. What kind of issue might I be having with this?
You might have a bad RAM slot on your mobo. Try booting with a single stick, one slot at a time and see if you hit a bad one. you might try booting several times in each. If that doesn't trigger anything, starts putting in sticks in different combinations to find the problem.

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My other problem is with the graphics card. Its a 9800GTX. I installed the drivers from nvidia's website, and restarted. Upon restarting, I now get a really f**ked up screen with random colours everywhere and the computer becomes unoperable. This happens not by being in windows iteslf, but whenever I open any application not part of windows itself. Im not too sure about the card because I opened it and there were a few parts missing (VGA adapter) and the driver cd!!! Maybe I should take it back?
I would take it back so fast that the color of my car would have to catch up to me.
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Old 04-24-2008, 03:49 PM   #3 (permalink)
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Default Re: I need help troubleshooting new pc

thanks for those ideas. I have tried doing what you said with the RAM. Each slot booted fine with just 1 stick of memory. Now, with all 4 in, it lets me boot some of the time and some of the time not. I will return the video card for exchange asap, tonight i think. Could the problem with the graphics at all be related to the memory giving me problems?
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Old 04-24-2008, 04:05 PM   #4 (permalink)
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Default Re: I need help troubleshooting new pc

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I would take it back so fast that the color of my car would have to catch up to me.
That's gold :P

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Could the problem with the graphics at all be related to the memory giving me problems?
You could try just 1 stick at a time and see if the card is still messed up after different ram in different slots. I think that the motherboard could be faulty.
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Old 04-24-2008, 04:23 PM   #5 (permalink)
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Default Re: I need help troubleshooting new pc

Ok, I am on the computer right now writing this, I switched the 9800 GTX with my old Radeon X850, installed it and it works. So the 9800GTX video card is faulty and I will take it back. Also, I've updated the bios, but still get the blue screen crash some of the time, because i have 4 sticks of RAM as opposed to never getting the blue Screen with 2 sticks. But each memory slot worked by itself, that to me is strange.
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Old 04-24-2008, 04:52 PM   #6 (permalink)
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Default Re: I need help troubleshooting new pc

Did you try it with 3 sticks?
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Old 04-24-2008, 07:49 PM   #7 (permalink)
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Default Re: I need help troubleshooting new pc

overclock the ram to 2.0 volts if you can or atleast something other than the 1.8v
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Old 04-25-2008, 10:52 AM   #8 (permalink)
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Default Re: I need help troubleshooting new pc

Ok so ive returned the 9800GTX and got a new one - IT WORKS!

And i think ive found a combination for the memory where its fine, it hasnt given me an error in the last 10 or so boots, so i think im good to to.
Thanks for your help guys
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Old 04-25-2008, 11:15 AM   #9 (permalink)
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Default Re: I need help troubleshooting new pc

Actually, all he needs is to update his Windows 64-bit. On microsoft's website they have an update to fix the 4gb problem. I had to do it with my latest build and after I applied the update all was well. I'm guessing it blue screens right when it shows the loading bar for Windows?

Error message when you try to install Windows Vista on a computer that uses more than 3 GB of RAM: "STOP 0x0000000A"

The description isn't exactly the same as what your issue is, but this is the update I used and this is what you will need in order to use all 4GB of ram.
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