I have a friend with 2 Dell laptops. I find it amazing. He was having strange problems with one of them, so he called Dell, blah blah blah.
The tech came to his house and I was there, this guy never even turned the machine on, he brought a complete new machine without a hard drive or processor in it, took the hard drive and processor out of the old one, put it in the new one. And I guess since the hardware was identical had no problems.
Just amazing that Dell can get parts so cheap that they would rather just replace everything rather than try and fix it first
Associates Degree in IS
Studying for Network+