How do I burn a DVD video with a VRO file?

[SPL Tech]

I have a customer that brought in a DVD-RW and said it wont play in his DVD player but it will play in others. His DVD player DOES support DVD-RW discs. Anyway I am going to burn it on a DVD-R for him. I copied the disc to my hard drive and noticed the video was in the “VRO” format. The video file is listed as a “VRO file”. What is a VRF file and more importantly how do I convert it into a file that can be played in a normal DVD player? I have the latest version of Nero. I choose “make a DVD video” in the projects category and I imported the file. It shows every chapter in the file and it pictures of the video at the beginning of the file. But when I play the file through the video viewing program in Nero, I get no video. But if I play it in Windows Media Player, it plays fine.