kelly,
If you are still able to acces the Internet please do the following first.
We are going to need to remove a few things, but first I would like you do to the following: The reason I am asking for these first initial steps is that it can clear up some items in the first part of the fix if needed.
I have outlined some preliminary steps that we need to address.
You may want to print out these intructions for reference. This process will take a few steps so please be patient and follow the provided directions.
[1.]
First Download
CWShredder
And save it to your desktop.
Close all open browser windows and any other open windows.
Install CWShredder, then:
Open CWS and click
Check for Updates
Then click
"FIX"
[2.]
Please run at least one of these online scans, allow it to delete anything it finds:
You may have to select the auto-fix option prior to scanning, it should be a selection box on the screen. If you are a dial-up user just do one, this can take some time.
If you are a broadband user, I would suggest at least 2 of the 3. One extra scan is most often times enough.
Please make a note of anything that wasn't or couldn't be fixed.
Reboot your machine when finished.
[3.]
You
may have run these programs already, make sure they are up to date and run per provided instructions.
Current Versions are:
Spybot S&D Ver: 1.3 Download Here
Ad-Aware SE Build 1.05 Download Here
Download and install both Spybot S&D and Ad-Aware SE.
Instructions:
Spybot S&D:
Go to your Start Menu >> Programs >> Spybot S&D >> then choose Spybot S&D.
*Close
ALL windows except Spybot S&D
*Click the button to
"Search for Updates" and download and install the Updates.
*Close Spybot then launch it again
*Click the button
"Check for Problems"
*When Spybot is done scanning, it will be showing "RED" (RED) entries, "BLACK" entries and "GREEN" (GREEN) entries in the window
*Put a check mark beside the RED
(RED) entries ONLY.
*Choose "Fix Selected Problems" and allow Spybot to fix the RED
(RED) entries.
Ad-Aware SE FULL SCAN:
Go to your Start Menu >> Programs >> Lavasoft Ad-Aware SE >> then choose Ad-Aware SE Personal.
When the main window opens look in the bottom right corner and click on
Check For Updates Now then click Connect and download the latest reference files.
From main window:
*Click Start then under Select a scan Mode check
Perform Full System Scan.
*Next
deselect Search for negligible risk entries.
*To scan just click the
Next button.
When the scan has finished
mark everything for removal and get rid of it.
(Right-click the window and choose select all from the drop down menu and click Next)
The program will ask if you want to fix/delete selected items, choose yes/fix.
[4.]
Enable show hidden files and folders:
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.
[5.]
Update your current Virus Scan Definitions:
[6.]
Reboot into Safe Mode and
Scan with Spybot S&D and Ad-Aware SE
Then Scan with your Anti-Virus Program
[7.]
Delete your temp files:
Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.
Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.
Empty Your Recycle Bin.
[8.]
Reboot normally and post a new HJT log by using
Add Reply:
Thanks,
rstones12
