Please help

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Dear MicroBell,
I ran into a problem right off the bat. I tried to export a copy to a blank CD, and the PC froze up. I did a hard reboot, and then saved a copy renamed, into my documents folder. I then, looked for the entry you have highlighted in RED, but to no avail.

Here is what I found in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Run


(DEFAULT) REG_SZ (VALUE NOT SET)

ADAPTECDIRECTCD REG_SZ *C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5..

ATICCC REG_SZ *C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI....

AVG7_CC REG_SZ *C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC..

AVG7_EMC REG_SZ C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC...

DELLTOUCH REG_SZ C:\WINDOWS\DELLMMKB.EXE

DMAQR.EXE REG_SZ C:\WINDOWS\SYSTEM32\DMAQR.EXE

MMTASK REG_SZ C:\PROGRAM FILES\MUSICMATCH\MUSICM....

QUICKTIME TASK REG_SZ C:\WINDOWS\SYSTEM32\QTTASK.EXE

SHARE-TO-WEB NAMESPACE DAEMON REG_SZ C:\PROGRAM FILES\HEWLETT-PACKARD\HP...

TGCMD REG_SZ *C:\PROGRAM FILES\SUPPORT.COM\BIN\TG...

TRAYSANTACRUZ REG_SZ C:\WINDOWS\SYSTEM32\TBCTRAY.EXE

ZONE LABS CLIENT REG_SZ C:\PROGRAM FILES\ZONE LABS\ZONELALARM....


I did not venture any more, without first notifying you.
Please let me know where to go next. I have copied your previous instructions and will be glad to continue on, depending on your approval.

Sorry for the terrible type space in the above entries. Please forgive.

Thanks!
Scoot
 
Addendum!
Looking at the above posts, I notice that there are 3 entries, that are different in each scan, and none of the 3 are present at the same time. Are these the problem, and do they keep morphing into new names? I have highlighted them in red below....

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
rentVersion\Run]
AdaptecDirectCD "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
DellTouch C:\WINDOWS\DELLMMKB.EXE
QuickTime Task C:\WINDOWS\System32\qttask.exe
Share-to-Web Namespace Daemon C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
AVG7_CC C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
AVG7_EMC C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
tgcmd "C:\Program Files\support.com\bin\tgcmd.exe" /server
mmtask C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
Zone Labs Client C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
ATICCC "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
dmsdl.exe C:\WINDOWS\system32\dmsdl.exe
TraySantaCruz C:\WINDOWS\SYSTEM32\tbctray.exe


Track qoo.vbs file

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cur
rentVersion\Run]
"AdaptecDirectCD"="\"C:\\Program Files\\Adaptec\\Easy CD Creator 5\\DirectCD\\DirectCD.exe\""
"DellTouch"="C:\\WINDOWS\\DELLMMKB.EXE"
"QuickTime Task"="C:\\WINDOWS\\System32\\qttask.exe"
"Share-to-Web Namespace Daemon"="C:\\Program Files\\Hewlett-Packard\\HP Share-to-Web\\hpgs2wnd.exe"
"AVG7_CC"="C:\\PROGRA~1\\Grisoft\\AVGFRE~1\\avgcc.exe /STARTUP"
"AVG7_EMC"="C:\\PROGRA~1\\Grisoft\\AVGFRE~1\\avgemc.exe"
"tgcmd"="\"C:\\Program Files\\support.com\\bin\\tgcmd.exe\" /server"
"mmtask"="C:\\Program Files\\MusicMatch\\MusicMatch Jukebox\\mmtask.exe"
"Zone Labs Client"="C:\\Program Files\\Zone Labs\\ZoneAlarm\\zlclient.exe"
"ATICCC"="\"C:\\Program Files\\ATI Technologies\\ATI.ACE\\cli.exe\" runtime -Delay"
"dmzju.exe"="C:\\WINDOWS\\system32\\dmzju.exe"
"TraySantaCruz"="C:\\WINDOWS\\SYSTEM32\\tbctray.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
CurrentVersion\Run


(DEFAULT) REG_SZ (VALUE NOT SET)

ADAPTECDIRECTCD REG_SZ *C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 5..

ATICCC REG_SZ *C:\PROGRAM FILES\ATI TECHNOLOGIES\ATI....

AVG7_CC REG_SZ *C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC..

AVG7_EMC REG_SZ C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC...

DELLTOUCH REG_SZ C:\WINDOWS\DELLMMKB.EXE

DMAQR.EXE REG_SZ C:\WINDOWS\SYSTEM32\DMAQR.EXE

MMTASK REG_SZ C:\PROGRAM FILES\MUSICMATCH\MUSICM....

QUICKTIME TASK REG_SZ C:\WINDOWS\SYSTEM32\QTTASK.EXE

SHARE-TO-WEB NAMESPACE DAEMON REG_SZ C:\PROGRAM FILES\HEWLETT-PACKARD\HP...

TGCMD REG_SZ *C:\PROGRAM FILES\SUPPORT.COM\BIN\TG...

TRAYSANTACRUZ REG_SZ C:\WINDOWS\SYSTEM32\TBCTRAY.EXE

ZONE LABS CLIENT REG_SZ C:\PROGRAM FILES\ZONE LABS\ZONELALARM....


Just a thought from a noob. Allow me your expertise if you would.

Thanks,
Scoot
 
Correct. Every time you reboot the file changes names. You have to catch it in it's current name...delete it's registry Key and use KILLBOX (you can't simply delete it) and delete it. If you miss one of those steps...the file reinstalls with a new name on the next reboot.

So without rebooting....run my fix again but apply the new name that the file is now...and delete the files with killbox. Once complete..post the requested logs.
 
Logfile of HijackThis v1.99.1
Scan saved at 6:41:35 PM, on 1/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\DELLMMKB.EXE
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\Netropa\OSD.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\HIJACKTHIS\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (disabled by BHODemon)
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [dmxvu.exe] C:\WINDOWS\system32\dmxvu.exe
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AB294EC6-7ADA-11D4-9D5F-00B0D04BBD07} (msichat50 Client Control) - http://www.globalchat.com/custom/nativeclient/msichat.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://play06.pogo.com/game/deluxe/zuma/popcaploader_v5.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4667/mcfscan.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

=================================

scan with Panda

Incident Status Location

Adware:adware/sidesearch Not disinfected Windows Registry
Possible Virus. Not disinfected C:\DRIVERS\KEYBOARD\MMKEYBD.DLL
Possible Virus. Not disinfected C:\Program Files\Netropa\Drivers\MMKEYBD.DLL
Possible Virus. Not disinfected C:\WINDOWS\SYSTEM32\ZoneLabs\srescan.dll
Possible Virus. Not disinfected C:\WINDOWS\SYSTEM32\ZoneLabs\zlsreupd.zip[srescan.dll]
=================================

Log of AproposFix v1

************

Running from directory:
C:\Documents and Settings\Scooter\Desktop\aproposfix

************

Registry entries found:


************

No service found!

Removing hidden folder:
No folder found!

Deleting files:


Backing up files:
Done!

Removing registry entries:

REGEDIT4


Done!

Finished!

==================================

the new file name was dmxvu.exe, and I deleted with the regedit, but it appears to have shown back up in the following HiJackThis log.

stumped
Scoot
 
Nope...missed it as it changed names and is still listed in the log...

O4 - HKLM\..\Run: [dmxvu.exe] C:\WINDOWS\system32\dmxvu.exe

Let's try one more time......

First....Open HJT and do a scan. ID what entry and filename is there BEFORE going any further. Then fix the entry with HJT. Close HJT.


Run KILL box. Paste the following locations into KILL BOX one at a time. Checkmark the box that says "Delete on Reboot" and checkmark the box "Unregister DLL" (If available) Click the RED X and it will ask you to confirm the file for deletionÂ…say YES and when the next box opens prompting you to reboot now...click YES...and it will reboot.

C:\WINDOWS\system32\dmxvu.exe

*Note* I used the filename from your last log. If it's different...make sure you input the new filename was if you use the old one...and it's changed the fix will fail.

Once you reboot....run KILLBOX again with the same instuctions. The key is to KILLBOX the file in it's current state.

Then run another HJT scan and check for that entry. If it's back..proceed below....



Download Rkfiles.zip http://skads.org/special/rkfiles.zip
UNZIP the contents to a permanent folder on your desktop.

Download the following attachment remv3.zip http://forums.skads.org/index.php?showtopic=80

Make a folder on the root drive C:\ and unzip the files into it.

REBOOT TO SAFE MODEÂ… These tools MUST be run in safe mode!!
Once in safe modeÂ…

Double click rkfiles.bat
It will scan for a while, so please be patient.
Wait till the dos window closes.
Open the C:\log.txt it created and rename it log1.txt.

Now Open the folder were you saved remv3.zip files and click the rem.bat file and let it run. It will delete the files and remove the infection and then make a log of the files it finds. The log file will be C:\log.txt and/or bad1.txt

**Note** Each tool uses log.txt as itÂ’s output file so make sure you save the entryÂ’s from one tool before running the other as it will overwrite the file if you donÂ’t.

Reboot back to normal mode and post the contents of both the log.txt and log1.txt in your next post.
 
Sorry for the delay. Directly after my last post, I went back into regedit, and deleted the file from registry again, along with my backup copy in my documents folder I had made. And it apparently, is gone for good now. I can't find it in registry, nor with HJ or Kill. And I have rebooted since to find it still gone.

Here is the latest HJT log, just incase.

Logfile of HijackThis v1.99.1
Scan saved at 10:17:19 PM, on 1/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\DELLMMKB.EXE
C:\WINDOWS\System32\qttask.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\SYSTEM32\tbctray.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\HIJACKTHIS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer presented by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (disabled by BHODemon)
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe
O4 - HKCU\..\Run: [LDM] \Program\BackWeb-8876480.exe
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {AB294EC6-7ADA-11D4-9D5F-00B0D04BBD07} (msichat50 Client Control) - http://www.globalchat.com/custom/nativeclient/msichat.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://play06.pogo.com/game/deluxe/zuma/popcaploader_v5.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4667/mcfscan.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe



Thanks for all the exhaustive help on this problem. If you think more needs to be done, please post instructions. I am in your debt.

Very grateful,
Scoot:)
 
Excellent...

Please give me one more Ewido log and Panda log. Let me know how things are running.
 
---------------------------------------------------------
ewido anti-malware - Scan report
---------------------------------------------------------

+ Created on: 12:22:37 PM, 1/16/2006
+ Report-Checksum: 48315FB6

+ Scan result:

C:\Documents and Settings\Martha\Cookies\martha@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@data.coremetrics[1].txt -> Spyware.Cookie.Coremetrics : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@ehg-comcast.hitbox[2].txt -> Spyware.Cookie.Hitbox : Cleaned without backup
C:\Documents and Settings\Martha\Cookies\martha@hitbox[2].txt -> Spyware.Cookie.Hitbox : Cleaned without backup
C:\Documents and Settings\Scooter\Cookies\scooter@ad.yieldmanager[2].txt -> Spyware.Cookie.Yieldmanager : Cleaned without backup
C:\Documents and Settings\Scooter\Cookies\scooter@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned without backup
C:\Documents and Settings\Scooter\Cookies\scooter@www.burstbeacon[2].txt -> Spyware.Cookie.Burstbeacon : Cleaned without backup


::Report End


=====================================

panda log


Incident Status Location

Adware:adware/sidesearch Not disinfected Windows Registry
Spyware:Cookie/go Not disinfected C:\Documents and Settings\Scooter\Cookies\scooter@go[2].txt
=================================

looked in regedit, but can't seem to find what panda is seeing as adware/sidesearch. Nothing looked outta place.

Will check back soon.

thanks,
Scoot
 
Well done. Your logs are clean. Any more issues? If not you should be good to go. As for that entry "sidesearch" it's likely an old registry entry. Use a few registry cleaners and see if they pick it up...but it's not really important as it's files are gone. If your overly concerned go through Symantec's site for this adware and check the registry keys that are listed.

http://securityresponse.symantec.com/avcenter/venc/data/adware.sidesearch.html

We still have a few more items to address so please follow the instructions below.


Reset hidden/system files and folders

Windows XP
===============
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Deselect the Show hidden files and folders option.
  • Select the Hide file extensions for known types option.
  • Select the Hide protected operating system files option.
  • Click Yes to confirm.
  • Click OK.

Windows 2000
===============
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Select the Advanced settings box option.
  • Select the Hidden files Folders.
  • Deselect the Show all files option.
  • Click Yes to confirm.
  • Click OK.

Windows ME
===============
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Deselect the Show hidden files and folders option.
  • Select the Hide protected operating system files option.
  • Click Yes to confirm.
  • Click OK.

Windows 95/98/98SE
===============
  • Open My Computer.
  • Select the View
  • Select the Folder Options option.
  • Select the View tab. option.
  • Select the Advance Advanced settings box option.
  • Select the Hidden files folder.
  • Deselect the Show all files option
  • Click Apply to confirm.
  • Click OK.



Create a new System Restore point

Windows XP
===============
  • Click Start >> Run - type SYSDM.CPL & press Enter
  • Select the System Restore Tab
  • Tick on the checkbox - "Turn off System Restore on all drives"
  • Click Apply
  • Then untick the same checkbox & click OK
  • This deletes ALL restore points that had the infection and creates a clean one

Windows ME
===============
  • Click the Start tab.
  • Select the Settings option.
  • Select the Control Panel option.
  • Double Click the System icon Performance tab option.
  • Select File System
  • Select the Troubleshooting tab
  • Check the Disable System Restore box
  • Click Apply to confirm.
  • Click OK.

Reboot the PC and repeat the above procedure again
When you get to this option
  • Uncheck the Disable System Restore box

For Windows ME..we MUST create a new restore point now as Windows ME will not create one automatically until the computer has been on for 10 hours or 24 hours has passed. To create a new restore point follow the procedure below.

  • Click the Start button.
  • Point to Programs, point to Accessories, point to System Tools, and then click System Restore.
  • Choose Create a restore point, and then click Next.
  • In the Restore point description box, type a name for your restore point, and then click Next.
    Click OK



Enable Windows Auto Update
  • Go to Start>Run - type wuaucpl.cpl
  • Tick on the checkbox - "Keep my computer up to date"
  • Under settings, choose "Automatically download the updates, and install them on the schedule that I specify".
  • Click on "OK".

Please visit Microsoft's Window's Update Page and install the latest service packs, patchÂ’s and security updates for your system.


Recommended Protection Programs

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
  • WinPatrol to monitor any changes that programs make to the registry.

If you do not have a firewall, here are 4 free ones available for personal use:


In todayÂ’s world you MUST have an Antivirus program. If you do not have one, here are 3 FREE ones available for personal use:




In light of your recent issue, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles
Please stay safe out there and take the helpful advice thatÂ’s been given. The goal here is to prevent the adware/spyware/virus/worms from getting on the system in the first place.
 
Many, many thanks for all the wonderful help you have provided.

This has been a taxing, but informative event. Thanks for the patience and guidance.

Shortly, I will once again be forced back to the dial up world. So my browser using will be cut down quite a bit. I have had a few months of cable modem life, but will be moving soon.

Grateful,
Scoot
 
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