Laptop slowing down in function (internet and general apps) - Techist - Tech Forum

Go Back   Techist - Tech Forum > Security | Computer, Devices, Software and Systems > Viruses, Spyware and Malware > HijackThis Logs (analyze)
Click Here to Login
Reply
 
Thread Tools Display Modes
 
Old 07-09-2019, 04:31 PM   #1 (permalink)
nev
Junior Techie
 
Join Date: May 2005
Posts: 63
Default Laptop slowing down in function (internet and general apps)

Hi guys,
My laptop has been slowing down seriously in the past 3 months (when I bought it 3 months ago)

Here are my device specs
Windows 10 home
Processor: Intel pentium R Silver N 5000 CPU @ 1.10 Ghz
Mem 4GB 3.83GB usable
64Bit



Here is my hijackthislog

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 4:25:34 PM, on 7/9/2019
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.17134.0001)


Boot mode: Normal

Running processes:
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
C:\windows\SysWOW64\backgroundTaskHost.exe
C:\Users\luvno\AppData\Local\Microsoft\OneDrive\On eDrive.exe
C:\Users\luvno\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN | Outlook, Office, Skype, Bing, Breaking News, and Latest Videos
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll
O4 - HKLM\..\Run: [HPMessageService] C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
O4 - HKCU\..\Run: [OneDrive] "C:\Users\luvno\AppData\Local\Microsoft\OneDrive\O neDrive.exe" /background
O4 - HKCU\..\Run: [AppSync] C:\Users\luvno\AppData\Roaming\AppSync\AppSync.exe do://update?from=startup
O4 - HKCU\..\Run: [AppMaster] C:\Users\luvno\AppData\Roaming\AppMaster\AppMaster .exe update force://update?from=startup
O4 - HKCU\..\RunOnce: [Delete Cached Update Binary] C:\windows\system32\cmd.exe /q /c del /q "C:\Users\luvno\AppData\Local\Microsoft\OneDrive\U pdate\OneDriveSetup.exe"
O4 - HKCU\..\RunOnce: [Delete Cached Standalone Update Binary] C:\windows\system32\cmd.exe /q /c del /q "C:\Users\luvno\AppData\Local\Microsoft\OneDrive\S tandaloneUpdater\OneDriveSetup.exe"
O4 - HKCU\..\RunOnce: [Uninstall 19.070.0410.0007\amd64] C:\windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\luvno\AppData\Local\Microsoft\OneDrive\1 9.070.0410.0007\amd64"
O4 - HKCU\..\RunOnce: [Uninstall 19.070.0410.0007] C:\windows\system32\cmd.exe /q /c rmdir /s /q "C:\Users\luvno\AppData\Local\Microsoft\OneDrive\1 9.070.0410.0007"
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files (x86)\Microsoft Office\Root\Office16\ONBttnIE.dll/105
O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office16\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\windows\System32\DriverStore\FileRepository\ki1 27860.inf_amd64_c2296a1fc204f566\IntelCpHeciSvc.ex e
O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Intel Corporation - C:\windows\System32\DriverStore\FileRepository\ki1 27860.inf_amd64_c2296a1fc204f566\IntelCpHDCPSvc.ex e
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.Sta ndardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\windows\system32\DiagSvcs\DiagnosticsHub.Standa rdCollector.Service.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @oem7.inf,%ServiceDisplayName%;Intel(R) Dynamic Platform and Thermal Framework service (esifsvc) - Unknown owner - C:\windows\System32\Intel\DPTF\esif_uf.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Chrome Elevation Service (GoogleChromeElevationService) - Google Inc. - C:\Program Files (x86)\Google\Chrome\Application\74.0.3729.157\elev ation_service.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Comm Recovery (HP Comm Recover) - HP Inc. - C:\Program Files\HPCommRecovery\HPCommRecovery.exe
O23 - Service: HP JumpStart Bridge (HPJumpStartBridge) - HP Inc. - c:\Program Files (x86)\HP\HP JumpStart Bridge\HPJumpStartBridge.exe
O23 - Service: HP CASL Framework Service (hpqcaslwmiex) - HP - C:\Program Files (x86)\HP\Shared\hpqwmiex.exe
O23 - Service: HP Support Solutions Framework Service (HPSupportSolutionsFrameworkService) - HP Inc. - C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe
O23 - Service: HPWMISVC - HP Inc. - c:\Program Files (x86)\HP\HP System Event\HPWMISVC.exe
O23 - Service: @oem37.inf,%SERVICE_NAME%;Intel Bluetooth Service (ibtsiva) - Unknown owner - C:\windows\System32\ibtsiva (file missing)
O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Intel Corporation - C:\windows\System32\DriverStore\FileRepository\ki1 27860.inf_amd64_c2296a1fc204f566\igfxCUIService.ex e
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\TXE Components\iCLS\SocketHeciServer.exe
O23 - Service: Intel(R) TPM Provisioning Service - Intel(R) Corporation - C:\Program Files\Intel\TXE Components\iCLS\TPMProvisioningService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\TXE Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\SecurityHealthAgent.dll,-1002 (SecurityHealthService) - Unknown owner - C:\windows\system32\SecurityHealthService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\System32\SgrmBroker.exe,-100 (SgrmBroker) - Unknown owner - C:\windows\system32\SgrmBroker.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spectrum.exe,-101 (spectrum) - Unknown owner - C:\windows\system32\spectrum.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: WildTangentHelper - Unknown owner - C:\Program Files (x86)\WildTangent Games\Integration\WildTangentHelperService.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: @%systemroot%\system32\xbgmsvc.exe,-100 (xbgm) - Unknown owner - C:\windows\system32\xbgmsvc.exe (file missing)
O23 - Service: Intel(R) PROSet/Wireless Zero Configuration Service (ZeroConfigService) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\ZeroConfigService.exe

--
End of file - 12476 bytes


Thanks guys!
__________________

__________________
nev is offline   Reply With Quote
Old 07-09-2019, 06:30 PM   #2 (permalink)
Grandfather of Techist

¯\_(ツ)_/¯
 
Trotter's Avatar
 
Join Date: Jan 2005
Location: The South
Posts: 31,644
Default Re: Laptop slowing down in function (internet and general apps)

Geez! Now I remember why I despise HP so much.

Honestly, I would download the OEM version of Win10 Home, grab your serial number (just in case), back up your stuff, wipe the drive, and reinstall fresh and clean without all the HP BS. It would be easier than trying to disable/uninstall all of it.
__________________
Cougar MX330-G / Antec EA650 650W / Zotac GTX 1660 AMP
AMD Ryzen 5 1600 / MSI B350 Gaming Plus / Samsung 970 EVO 250GB M.2 SSD
WD Blue SSD 250GB / WD Black 750GB / WD Green 1TB / 2x16GB Corsair Vengence RGB
Win10 Pro x64 / Razer DeathAdder Elite / Tecware 87 Key Mechanical

R.I.P. Father Trotter ... 14 Nov 1945 - 4 Sept 2009
Trotter is online now   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
virus slowing down my internet Kevin Li Computer Networking and Internet Hardware 3 03-10-2008 11:15 PM
My pc is slowing down my internet!!! Alkaiser5000 Computer Networking and Internet Hardware 7 03-06-2007 01:43 PM
Old router slowing down internet? techwannabe Computer Networking and Internet Hardware 4 08-17-2006 03:30 AM
slowing down home internet linux1880 Computer Networking and Internet Hardware 2 09-20-2004 10:41 AM
Crappy MB and slow FSB slowing down computer? koomba Monitors, Printers and Peripherals 3 08-10-2002 09:37 PM



Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:45 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2019, vBulletin Solutions, Inc.