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Old 10-23-2017, 07:45 PM   #1 (permalink)
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Default Samsung phone won't start

I have a Samsung galaxy J7 sky pro I got from a friend for free and he said he thinks the OS is dead. The reason he says that is because when the phone goes to start it won't load the Samsung name. It gets to about the M and then just shuts off

I was womdering if any knows if this is fixable considering the phone is less then 3 months old


Thanks in advance,
El Pollo
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Old 10-24-2017, 03:47 AM   #3 (permalink)
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Default Re: Samsung phone won't start

Hey Trotter,

Yeah I've tried that I and after I do that it boots past the Samsung but then it makes to to the next carrier logo and the shuts off.
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Old 10-24-2017, 07:45 AM   #4 (permalink)
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Default Re: Samsung phone won't start

Well that sucks. I skimmed XDA but didn't see anything on this. You may have to take it to a cell phone repair shop and have them look it over. I wish I had more to offer but I haven't fooled with Samsung in a very long time.
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Old 10-25-2017, 09:03 AM   #5 (permalink)
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Default Re: Samsung phone won't start

My next guess would to be there install a custom OS, do you think that would work, or would that be to much of a hassle.
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Old 10-25-2017, 10:32 AM   #6 (permalink)
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Default Re: Samsung phone won't start

You would have to root the phone first.
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Old 10-25-2017, 10:51 AM   #7 (permalink)
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Default Re: Samsung phone won't start

I figured I would have to root it first. honestly though I would like to fix the phone for my friend he did get a new phone. I honestly don't know how to root the phone, is it an easy process.
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Old 10-25-2017, 01:08 PM   #8 (permalink)
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Default Re: Samsung phone won't start

You best resource will be xda-developers.com. Search for your phone and see what is there. If it can be rooted there will be guides and plenty of guidance.
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Old 10-25-2017, 01:29 PM   #9 (permalink)
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Default Re: Samsung phone won't start

Thanks Trotter I'll look into for sure
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Old 06-19-2018, 11:53 PM   #10 (permalink)
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Default Re: Samsung phone won't start

Hi ! You got the phone for free, I am hence not surprised at all that you are having to face so much trouble with it!! I bet the issue was existing when it was given away. From personal experiences, I can say that Samsung phones can be pretty unreliable! I wouldn’t bother spending money on it to be frank! Just try fix it with online tips. Otherwise, drop it! :-/
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