Activation Lock on iPad while trying to perform system reset. - Techist - Tech Forum

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Old 01-12-2019, 12:29 PM   #1 (permalink)
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Default Activation Lock on iPad while trying to perform system reset.

Hey all,


I am trying to perform a system reset on my grandmother's iPad since it was disabled. My grandmother cannot remember any of her passwords and constantly changes them. We have since given her a new iPad. However, while going through the setup process as a new iPad, we have gotten an activation lock on it, showing her Apple ID as the ID on the iPad. Entering the password does not work. What can we do? Grandma is not tech savvy and refuses to go to a help desk or talk to a person. She is very frazzled over this and I don't want to bother her anymore. I'm looking to set this up as a new iPad through a factory reset.
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Old 01-13-2019, 07:48 PM   #2 (permalink)
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Default Re: Activation Lock on iPad while trying to perform system reset.

You'll need at least ONE of the below

1. Have access to the email account associated with the Apple ID
2. Secret answers to secret questions on her account
3. Have the same account signed in on a different iDevice

Lmk if you have any of the above, otherwise if your gran doesn't want to walk into the store you are 100% out of luck sorry to say. My granny did the same thing
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