HoLoCroN
Daemon Poster
- Messages
- 1,314
- Location
- Plant City, FL
I recently had the worst helpdesk/tech support experience ever...
A friend of mine bought an Area 51 laptop from Alienware.
(P4 3.2, 1GB DDR RAM, 60 GB 7200 RPM HDD, ATI 9600 - 128 MB, 16.5 Display, integrated 56k modem, integrated 1Gbps NIC)
Alienware are pretty costly, but they come hooked up. (When they work) Costs about $3500.00 ...that aint NO JOKE....
Anyway,
He came over to the house to play some Battlefield 1942 (Desert Combat Rocks!!) but he couldnt connect to my network. It wasnt anything on my end, I have 3 other computers running without a problem, including my laptop. I had to stop fragging people to help him out. I ran a few tests and sure enough...the integrated NIC didnt work... HA HA
He was pissed! He was upset for having a $3500 piece of junk.
He got the warranty on it so I told him to call the tech support to get an RMA, I don't know why but we had the most ignorant tech I have ever talked to. I was 3 steps ahead of him. Everything he suggested I did he even had the balls to say that "this is not a game" and that he "didnt believe I rebooted the PC" . I was in shock! After 3 1/2 hours my buddy gave me the phone and I had to set things in place. It was horrible, I had to ask for a supervisor and let him have it. After another half hour with the superviser.. they came to the same conclusion I did.. the NIC was not working... (DUH!)
It was the worst helpdesk experience I have ever had.
Anyway, they agreed to the RMA and now my friend is waiting for his brand new $3500 laptop.....
=================================
What weird/bad helpdesk experiences have you guys had?? Its always good for a laugh!
A friend of mine bought an Area 51 laptop from Alienware.
(P4 3.2, 1GB DDR RAM, 60 GB 7200 RPM HDD, ATI 9600 - 128 MB, 16.5 Display, integrated 56k modem, integrated 1Gbps NIC)
Alienware are pretty costly, but they come hooked up. (When they work) Costs about $3500.00 ...that aint NO JOKE....
Anyway,
He came over to the house to play some Battlefield 1942 (Desert Combat Rocks!!) but he couldnt connect to my network. It wasnt anything on my end, I have 3 other computers running without a problem, including my laptop. I had to stop fragging people to help him out. I ran a few tests and sure enough...the integrated NIC didnt work... HA HA
He was pissed! He was upset for having a $3500 piece of junk.
He got the warranty on it so I told him to call the tech support to get an RMA, I don't know why but we had the most ignorant tech I have ever talked to. I was 3 steps ahead of him. Everything he suggested I did he even had the balls to say that "this is not a game" and that he "didnt believe I rebooted the PC" . I was in shock! After 3 1/2 hours my buddy gave me the phone and I had to set things in place. It was horrible, I had to ask for a supervisor and let him have it. After another half hour with the superviser.. they came to the same conclusion I did.. the NIC was not working... (DUH!)
It was the worst helpdesk experience I have ever had.
Anyway, they agreed to the RMA and now my friend is waiting for his brand new $3500 laptop.....
=================================
What weird/bad helpdesk experiences have you guys had?? Its always good for a laugh!