What is your worst Helpdesk/Tech Support Experience

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HoLoCroN

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I recently had the worst helpdesk/tech support experience ever...


A friend of mine bought an Area 51 laptop from Alienware.
(P4 3.2, 1GB DDR RAM, 60 GB 7200 RPM HDD, ATI 9600 - 128 MB, 16.5 Display, integrated 56k modem, integrated 1Gbps NIC)

Alienware are pretty costly, but they come hooked up. (When they work) Costs about $3500.00 ...that aint NO JOKE....

Anyway,
He came over to the house to play some Battlefield 1942 (Desert Combat Rocks!!) but he couldnt connect to my network. It wasnt anything on my end, I have 3 other computers running without a problem, including my laptop. I had to stop fragging people to help him out. I ran a few tests and sure enough...the integrated NIC didnt work... HA HA

He was pissed! He was upset for having a $3500 piece of junk.

He got the warranty on it so I told him to call the tech support to get an RMA, I don't know why but we had the most ignorant tech I have ever talked to. I was 3 steps ahead of him. Everything he suggested I did he even had the balls to say that "this is not a game" and that he "didnt believe I rebooted the PC" . I was in shock! After 3 1/2 hours my buddy gave me the phone and I had to set things in place. It was horrible, I had to ask for a supervisor and let him have it. After another half hour with the superviser.. they came to the same conclusion I did.. the NIC was not working... (DUH!)

It was the worst helpdesk experience I have ever had.

Anyway, they agreed to the RMA and now my friend is waiting for his brand new $3500 laptop.....

=================================

What weird/bad helpdesk experiences have you guys had?? Its always good for a laugh!
 
I had this guy call from a hotel in texas. He heard there was a special deal on the internet so he calls up and says he cannot connect to the internet.

So I ask him if he has the network cable plugged in to which he replies...errr...........no.....

So i asked him to plug it in. He said...errr....where?

I told him the network card (its a little bigger than a phone jack)

He said he didnt have that.

so i said "Sir, do you even havea computer?" he said, no....

I sighed and hung up the phone.
 
Then there was another guy who called cuz his streaming porno movies froze.

once again followed buy a sigh and a hangup.
 
I got a tonne of those.

The most recent has been the bull$#!+ that happened with my last next store neibour / family freind. All ready posted here (URL REMOVED by Silesia).
Like this guy was a real jerk.

INSTALLATION OF PC
JERK :- "Where's the modem?"
Me :- "You told me that you wanted this computer broadband ready. That is you have network card"
JERK :- "But I thought all computers came with a modem."
Me :- "You gave me a list with all the brands and model number for all the parts that you wanted. A modem was not one of them."
JERK :- "But don't all computers come with a modem as standard?"
Me :- "No. I don't have a modem on my computer at home. And why would you need a 56K modem if you are going to get CABLE instead"
JERK :- :amazed: "But how am I going to get onto the internet?"
Me :- "Why not use your old external 56K modem?"
JERK :- "But I don't want to use my external modem"
Me :- "Fine, another $45 dollars please, I will install a modem for you"
JERK :- "But I have all ready paid you $3000. I don't feel that i need to pay you another $45. Can you just throw on in?"
Me :- :rolleyes: :angry: "No, not with the way you went shopping around with 3 other shops so you can price match me. Plus I am giving you free installation only because you know my family and that is it. $45 or no modem at all"

WEEK END
Like here I am on my own time collectioning the remaining $45 from him.
JERK :- "BTW, could you tell me how to record MP3?"
Me :- :rolleyes: (thinking :- "This is my week end here")
Me :- "I don't have the software for that here"
JERK :- :amazed: "WHAT!!! You don't have the software with you? But you are into computers, I thought you knew everything about computers and that you would have the software with you all the time"
Me :- "I do have a life away from the computer. You might notice that all I have is my skate board and few comic books with me. You want some thing from me, you call me before hand."

NEXT WEEK END.
JERK :- "I am trying to find this soccor web site, it's on this google list, but i have this ERROR 404. Why is that happening?"
Me :- "Because the webpage is not there."
JERK :- "Can you fix it?"
Me :- "No. It's out side my control."
JERK :- :amazed: "But you are a computer expert, I thought you would know who fix these things?"

DURING THE WEEK (phone call)
JERK :- "How do you connect your dvd player up to your computer?"
Me :- :rolleyes: (thinking :- "Please god tell me that he does not want to do video editing. He only just mastered Media Player.")
Me :- "Why do you want to do that for?"
JERK :- "I don't know. I thought you were the computer expert on these things"
Me :- (HANGS UP PHONE)

And then we had the cable internet installation followed by the virus, which then lead to what was here (URL REMOVED by Silesia)


The real test of freindship. SELL THEM A COMPUTER.


[EDIT] URLs have been removed for legal reasons [/EDIT]
 
yashar said:
OMG that is hillarious....

Trust me, you would not be saying that if you were in my shoes.

How ever, I do have to say that i are some people that need to be removed from the gene pool. JERK is one of them.
 
yea thats what i meant. if i was in ur shoes, i would probably tell him to take his business elsware... i wouldn't wanna deal with that non-sence.. but if he was payin top dollars, i'll just deal with it and shoot something later...
 
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