Well, it may sound kind of dumb coming from me, but lets say for an example if a member has been here for more than 2-3 years and is actually willing to help people on certain subjects such as hardware-software trouble shooting, windows trouble shooting, laptops or etc..
Why not use a certain a number of members who are willing to be assigned to specific a new member who has a problem that will take the time to figure out whats wrong and provide a solution until fixed ?
If it's one thing I know with people wether online or offline they want that constant support, respect even if it's not to serious, some of it is.
Thats why I like do what I am doing, why I am here, and trying to beat this crazy comptia exam.
We don't have to get any money or nothing like that it's a way of saying if you need with your hardware thread this certain member is available and might be able to assist, the member has to agree to is no flames and no harassment.