Yeah, from the title you can probably tell this will be a rant. It might've been my fault, but I can still rant
So I got my Nexus One on Friday. Played around with it. Absolutely loved it! The screen was nice, the OS was very nice, pinch to zoom, etc, etc.
At 6:30 this morning, I get a text message telling me I have added a data plan on my account. What? So, I went back to sleep tongue and called them at around 8:00. First time I called, they said "it's policy" that they require me to have this data plan. I understand that. I don't understand why it's policy. I mean, I know customers get these smart phones and use them without a data plan (before September 2009, anyway.. After that date it was mandatory for you to have a data plan along with a smart phone) and rack up their bills to insane amounts, but why take away the choice? Why not just put the data plan on the account of the bill goes over $30 per month for data usage? Wouldn't that stop a lot of problems?
After that first call, I call back. I called back six times, just to be sure everything's accurate (They weren't making stuff up on the spot). The second time? Same as the first. The third? She transfers me to her supervisor, where she "educates me on their policy". You know what she did? She redirected me to a site where they listed AT&T subsidized phones only.
After I asked her for a reference to non-subsidized unlocked phones (like the Nexus One I bought), she said "You have been educated on our policies! Look it up!" and hung up
So I called back.. same as the first two. Then, she transferred me to her supervisor (different than the last one) who referenced me to this:
PLAN TERMS - Wireless from AT&T.
That can be interpreted two different ways, right? Doesn't this line,
He read it as "any phone designated as a smartphone"
I read it as "any designated smartphone"
Which have two different meanings, am I right?
Now I'm back on my Samsung Eternity, going to call back in a bit to cancel the data plan.
On Android, there's an app called APNDroid, which I used to stop my phone from sending or receiving data on anything but WiFi, meaning MMS / web browsing/ Facebook / etc were out of the picture, which was fine for me, I never used them on my old phone anyway.
I don't see why they can't just block data from my entire account. They told me the system automatically adds the data charge by scanning twice daily for the IMEI for the phone.
/rant
So I got my Nexus One on Friday. Played around with it. Absolutely loved it! The screen was nice, the OS was very nice, pinch to zoom, etc, etc.
At 6:30 this morning, I get a text message telling me I have added a data plan on my account. What? So, I went back to sleep tongue and called them at around 8:00. First time I called, they said "it's policy" that they require me to have this data plan. I understand that. I don't understand why it's policy. I mean, I know customers get these smart phones and use them without a data plan (before September 2009, anyway.. After that date it was mandatory for you to have a data plan along with a smart phone) and rack up their bills to insane amounts, but why take away the choice? Why not just put the data plan on the account of the bill goes over $30 per month for data usage? Wouldn't that stop a lot of problems?
After that first call, I call back. I called back six times, just to be sure everything's accurate (They weren't making stuff up on the spot). The second time? Same as the first. The third? She transfers me to her supervisor, where she "educates me on their policy". You know what she did? She redirected me to a site where they listed AT&T subsidized phones only.
After I asked her for a reference to non-subsidized unlocked phones (like the Nexus One I bought), she said "You have been educated on our policies! Look it up!" and hung up
So I called back.. same as the first two. Then, she transferred me to her supervisor (different than the last one) who referenced me to this:
PLAN TERMS - Wireless from AT&T.
Data Plans: An eligible data plan is required for certain devices, including iPhones and other designated smartphones. Eligible data plans cover data usage in the U.S. and do not cover international data usage and charges. If it is determined that you are using an iPhone or other designated smartphone without an eligible data plan, AT&T reserves the right to add an eligible data plan to your account and bill you the appropriate monthly fee.
That can be interpreted two different ways, right? Doesn't this line,
sound like it can be interpreted as smartphones designated by the carrier? IE: the iPhone for AT&T, G1 for T-Mobile, DROID for Verizon, etc....and other designated smartphones.
He read it as "any phone designated as a smartphone"
I read it as "any designated smartphone"
Which have two different meanings, am I right?
Now I'm back on my Samsung Eternity, going to call back in a bit to cancel the data plan.
On Android, there's an app called APNDroid, which I used to stop my phone from sending or receiving data on anything but WiFi, meaning MMS / web browsing/ Facebook / etc were out of the picture, which was fine for me, I never used them on my old phone anyway.
I don't see why they can't just block data from my entire account. They told me the system automatically adds the data charge by scanning twice daily for the IMEI for the phone.
/rant