If he is talking about the password i think he is, it isnt the windows password.
I have seen a Toshiba laptop, that you power on, you get the toshiba brand name flash onto the screen for a couple of seconds, then you have a black screen thats just says Password: with the cursor flashing.
I think that this could be the onboard security chip that kicks in before anything else, or its the HDD password that even if you move the disk to a different machine, wont let you access it.
Toshiba tech can fix, but it will cost.....