;_; JK
Well, when i worked on the first ladies PC, I couldn't even boot past the windows welcome screen, I think her son had pornography on the thing and downloaded it from everywhere and it hindered the boot process(i've done this before and my father has beat me senseless because of it). What could be wrong 'now' is that they forgot EVERYTHING i told/wrote down/explained to them the night that I did everything. I am learning to do as much as I can without a complete reformat, I watched a woman reformat her PC once and ended up having to replace her modem, (what?)
In regards to the lady, she didn't explain the problem as colorfully as I'd hope she would and I have to take another trip to her house in order to look at everything again.
I also had a man who asked me for a few good virus scanners(back in the day when I worked retail) I pointed out a few that we had available(norton, etc) he nods and says okay, I wasn't aware of which program he bought but, the next day he brought his PC in, apparently he installed the software wrong and was unable to 'now' get on the internet, I just don't understand what they do but it amazes me.
I remember one of my friends explaining how she built someone a PC(professionally in a PC shop), set up a RAID something of the other, back up, everything, come to find out the guy brought the PC back after some choice 'at home' repairs once it started to mess up. But he was a complete SLOB! there was peanut butter near the heatsink, Sata and powersupply cables were cut, there were bugs and dirt inside the case and dent marks all across the the outside, he told her, "I tried to fix it."
