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Old 01-15-2008, 11:22 AM   #1 (permalink)
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Default Helpdesk software

Looking for a free helpdesk software that doesn't require SQL or anything like that. I don't want to have to set up a web server either. I have looked at SpiceWorks and a couple others, but I'm not sold on any. I have searched Google for hours now and am getting brain damage from all of it.
What do you guys use or can you suggest any others? Free is preferred of course, but reasonable (less than $100) is also fine. I just need something that I can put a link on our intranet site and it brings up a form for the user to fill out, generates a unique ticket number and sends me an email. Some sort of tracking for the tickets would be nice also to keep track of how long it took to get problems resolved. Or corporation uses a system that quite frankly sucks. And I am a one man operation here so their system really would be a bad choice because it is designed for multiple IT staff.
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Old 01-15-2008, 11:55 AM   #2 (permalink)
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Default Re: Helpdesk software

This is what I use

Help Desk Software by Ilient

Very easy, free or paid version, cheap also.
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Old 01-15-2008, 02:30 PM   #3 (permalink)
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Default Re: Helpdesk software

Looks interesting. I sent them an email to see how it will work with Novell. I may have to see if it could be installed without some features or something. Corporate would never go for the outside hosted version.
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Old 01-16-2008, 11:23 AM   #4 (permalink)
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Default Re: Helpdesk software

OK, installed SysAid on my PC. How do I link it to our intranet page so users can click a link and submit a request? Do I need to move the whole thing to the inetpub directory?
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If your equation requires either a complex combination of variables to get the desired result OR you can't seem to get the result regardless of the variables....it ain't your variables, it's your constant.
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Old 01-18-2008, 10:28 PM   #5 (permalink)
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Default Re: Helpdesk software

When you add users to SysAid, it will send them an email with a link to login and submit a ticket. I make a shortcut on their desktop, makes it easier.
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