superdave1984
Repeat Offender
- Messages
- 1,986
- Location
- KY
Looking for a free helpdesk software that doesn't require SQL or anything like that. I don't want to have to set up a web server either. I have looked at SpiceWorks and a couple others, but I'm not sold on any. I have searched Google for hours now and am getting brain damage from all of it.
What do you guys use or can you suggest any others? Free is preferred of course, but reasonable (less than $100) is also fine. I just need something that I can put a link on our intranet site and it brings up a form for the user to fill out, generates a unique ticket number and sends me an email. Some sort of tracking for the tickets would be nice also to keep track of how long it took to get problems resolved. Or corporation uses a system that quite frankly sucks. And I am a one man operation here so their system really would be a bad choice because it is designed for multiple IT staff.
What do you guys use or can you suggest any others? Free is preferred of course, but reasonable (less than $100) is also fine. I just need something that I can put a link on our intranet site and it brings up a form for the user to fill out, generates a unique ticket number and sends me an email. Some sort of tracking for the tickets would be nice also to keep track of how long it took to get problems resolved. Or corporation uses a system that quite frankly sucks. And I am a one man operation here so their system really would be a bad choice because it is designed for multiple IT staff.