Help!

[ibd]

I'm new and I know that I starting off on a bad foot, but I need some help. My computer is giving me a Wintools.exe error 1) I don't know how "wintools" got on my computer and 2) I have tried everything, restoring my computer, removing the program, just about everything that I can think of doing. If anyone could tell me how to fix this I would be very grateful.

 

[Emily]

Could you maybe give us a more detailed description of the error? When is it coming up? What exactly does it say? Can you see Wintools.exe in your processes list when nothing else is running?

 

[ibd]

I can't see it in my process list, but I can see in my "Add/Remove programs"

Here is the deatils to the error. It looks like it's in the registry, but I don't think it is cause I can't find it:
WINTOOLS caused an invalid page fault in
module WINTOOLS.EXE at 0167:00408ff0.
Registers:
EAX=05deb99b CS=0167 EIP=00408ff0 EFLGS=00010246
EBX=00530000 SS=016f ESP=0063fe3c EBP=0063ff78
ECX=8174c9a0 DS=016f ESI=8174c980 FS=0e6f
EDX=00019026 ES=016f EDI=00000000 GS=0000
Bytes at CS:EIP:
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Stack dump:
bff8b560 00000000 8174c980 00530000 746e6957 736c6f6f 45584500 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000