What if i say my phone was stolen and i need the contract ending, what do they do then ?
Stolen phone or not. If the phone get stolen, then you need to still pay out your contract.
If you took insurance on the phone (not many providered do this any more) then you will get the same phone or closest avalable model.
The only way for you to get in another phone while you are still in your contact is see what your providers "lemon policy" is. Lemon Policy is where your phone get sent in for RMA 3 times under warranty. If it fails the forth time, the option to replace your phone with another model. However check with your provider first.
Or you can try to do what i did. However this was a screw up on my last mobile phone provider and currently I am not so sure if I have been blacklisted or not (I hope not)
For about 3 months, I did not pay my bill. At 2 months, they put call restrictions on my phone. At 3 months, I can not longer get incoming calls. A 1 month later, they handed it over to debt collection agancy. About 3 weeks later, I call up the mobile phone conpany (not the debt collecton agency) with the sob story saying that I was house sitting and I only got back to my place too day. At this stage, it was 2 days after they canceled the phone contract. You pay the phone company what you owe them. You do this one a week end where they can not reactivate your phone.
Wait about 2 weeks, you will get a huge bill in the post saying that you have cancelled your phone contact. Call up the phone company and tell them that you did not authorised your phone to be cancelled. Again do this one a week end.
Wait about another 2 week later, you will get a credit note cancelling the huge bill that you recieved 2 weeks before hand. However for some strange reason they forget to re-active your phone. I managed to get out of 9 months of my previous mobile phone contact. However the problem is that you will loose your phone number. And there is no guarantee that it will work. And I am little worried about going back to them just in case I find that there is a little black flag next to my name. If I find out that is the case, then I will point out to them that it was they who cancel my phone contract and then credited me back the cancellation fee, then forgot to reactivate my phone.