I've got 2 Alienware laptops, and I love them both. Love the metal chasis, too, and the options and support are sweet. Well worth the doe.
We've got Alienware machines at work, too, including Alienware servers. Awsome stuff. Service and support are incredible, and the prestige of having an Alienware setup is just phenominal. We're very happy, and so am I.
God that sounded like a sales pitch. Sorry.