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Old 12-30-2004, 08:43 PM   #1 (permalink)
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Unhappy Computer does not recognize CD-RW or DVD-Rom drive


A couple months ago my mom's OS (Win ME) and hard drive bit the dust, so I took her shopping, got a new hard drive, and upgraded her to Win XP. When we put the XP disk in, the upgrade went fine, no problems. Ever since then, however, the computer does not recognize that it has a CD or DVD drive. It only recognizes its hard drive.

I have gone through disk manager to make sure the drives weren't just disabled, but as far as anything on this computer is concerned, the drives themselves don't even exist.

The drives came pre-installed with the computer when she bought it, so she doesn't have driver disks for them. I've gone through all the documentation she kept for the computer, but I can't even find the model numbers for the drives.

Any ideas on how to get them back and running?

Thank you!

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Old 01-02-2005, 06:55 PM   #2 (permalink)
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Are the drives detected in the BIOS? If they are, I can see no reason for XP not to find them (they do not require drivers) unless the controller itself has been disabled somewhere.

If they don't show up correctly in the BIOS, check the jumper settings on the drives themselves. If they are both on the secondary controller (and therefore on a single cable together) make sure that the drive at the end of the cable is set to master, & the drive in the middle of the cable is set to slave.
Also, check the cable is inserted the right way - pin one of the cable (red stripe) must be nearest the power connector on the drive. Also check the cable is the right way round in the motherboard connector. If the cable has a blue connector at one end & black connector at the other, make sure the blue end is connected to the motherboard.

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Old 01-30-2005, 10:20 PM   #3 (permalink)
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Smile Problem fixed...

My mom started up her computer the other day and the drives magically reappeared, like they'd never been gone in the first place :amazed: ! Don't know what happened...they just came back as quickly as they'd gone.

Thank you for your help.
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