We're getting mostly pop-up that I can't get rid of, and its getting worse. Here is what I've done so far:
1) Ad-Aware Scan with updated definition files.
2) SpyBot Scan with updated definition files.
3) Updated Norton virus definition files.
4) Reboot to safe mode.
4A) Deleted contents of C:\temp and C:\windows\temp
4B) Tried to delete C:\Documents and Settings\ \Local Settings\Temp, but was denied access.
4C) Was also denied access to temporary internet files.
5) Emptied recycle bin.
6) Ran ad-aware and spybot again (still in safe mode), and cleaned everything detected.
7) Rebooted computer.
8) Did the on-line virus with Bit Defender and deleted a bunch of stuff.
9) Did the micro trends on-line scan and got the following results:
TROJ STERVIS.C non cleanable c:\documents and settings\Kyle & Kim\ local settings\temporary internet files\Con...
o TROJ AGENT.ABS cannot access c:\windows\system32\inawpq.exe
o TROJ AGENT.KR cannot access c:\windows\system32\RZFe.exe
o TROJ AGENT.UL cannot access c:\windows\system32\svhosts.exe
o TROJ BUFFY.F cannot access c:\windows\elwzdlthel.exe
o TROJ STERVIS.C non cleanable c:\windows\svcproc.exe
o TROJ AGENT.UL non cleanable c:\update.exe
I still cannot gain access to the above listed, and its very frustrating!!
Finally here is my hi-jack this log:
Logfile of HijackThis v1.99.1
Scan saved at 1:18:07 AM, on 5/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
D:\Program Files\Thomson\Lyra Jukebox\LyraHDTrayApp\LYRAHD2TrayApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\windows\system32\RZFe.exe
C:\WINDOWS\system32\RZFe.exe
C:\lanman.exe
D:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\Yxi34V2.exe
C:\WINDOWS\system32\ZebhbtN.exe
c:\windows\system32\xjupvb.exe
D:\Program Files\Java\bin\jusched.exe
C:\WINDOWS\system32\29d6t24p.exe
C:\program files\internet explorer\iexplore.exe
D:\Program Files\Sony Handheld\HOTSYNC.EXE
E:\HiJack This\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] D:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [LyraHD2TrayApp] "D:\Program Files\Thomson\Lyra Jukebox\LyraHDTrayApp\LYRAHD2TrayApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKLM\..\Run: [RZFe.exe] c:\windows\system32\RZFe.exe
O4 - HKLM\..\Run: [5MJXBH55CL@NAZ] C:\WINDOWS\system32\HufklA.exe
O4 - HKLM\..\Run: [Anti-Virus Update Scheduler V1.39.12R] C:\lanman.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [Bl5np.exe] C:\documents and settings\kyle & kim\local settings\temp\Bl5np.exe
O4 - HKLM\..\Run: [Bl5np] C:\documents and settings\kyle & kim\local settings\temp\Bl5np.exe
O4 - HKLM\..\Run: [8XyB.exe] C:\windows\system32\8XyB.exe
O4 - HKLM\..\Run: [8XyB] C:\windows\system32\8XyB.exe
O4 - HKLM\..\Run: [29d6t24p] C:\WINDOWS\system32\29d6t24p.exe
O4 - HKLM\..\Run: [deyldj] c:\windows\system32\xjupvb.exe
O4 - HKLM\..\RunServices: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\RunServices: [Windows Services Hosts] svhosts.exe
O4 - Global Startup: HotSync Manager.lnk = D:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: SysTray.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM\aim.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
I'm patiently awaiting your expert analysis.
Thanks in Advance,
Kyle
1) Ad-Aware Scan with updated definition files.
2) SpyBot Scan with updated definition files.
3) Updated Norton virus definition files.
4) Reboot to safe mode.
4A) Deleted contents of C:\temp and C:\windows\temp
4B) Tried to delete C:\Documents and Settings\ \Local Settings\Temp, but was denied access.
4C) Was also denied access to temporary internet files.
5) Emptied recycle bin.
6) Ran ad-aware and spybot again (still in safe mode), and cleaned everything detected.
7) Rebooted computer.
8) Did the on-line virus with Bit Defender and deleted a bunch of stuff.
9) Did the micro trends on-line scan and got the following results:
TROJ STERVIS.C non cleanable c:\documents and settings\Kyle & Kim\ local settings\temporary internet files\Con...
o TROJ AGENT.ABS cannot access c:\windows\system32\inawpq.exe
o TROJ AGENT.KR cannot access c:\windows\system32\RZFe.exe
o TROJ AGENT.UL cannot access c:\windows\system32\svhosts.exe
o TROJ BUFFY.F cannot access c:\windows\elwzdlthel.exe
o TROJ STERVIS.C non cleanable c:\windows\svcproc.exe
o TROJ AGENT.UL non cleanable c:\update.exe
I still cannot gain access to the above listed, and its very frustrating!!
Finally here is my hi-jack this log:
Logfile of HijackThis v1.99.1
Scan saved at 1:18:07 AM, on 5/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
D:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
D:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
D:\Program Files\Thomson\Lyra Jukebox\LyraHDTrayApp\LYRAHD2TrayApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\windows\system32\RZFe.exe
C:\WINDOWS\system32\RZFe.exe
C:\lanman.exe
D:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\Yxi34V2.exe
C:\WINDOWS\system32\ZebhbtN.exe
c:\windows\system32\xjupvb.exe
D:\Program Files\Java\bin\jusched.exe
C:\WINDOWS\system32\29d6t24p.exe
C:\program files\internet explorer\iexplore.exe
D:\Program Files\Sony Handheld\HOTSYNC.EXE
E:\HiJack This\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drsnsrch.com/sidesearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - D:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [GhostStartTrayApp] D:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [LyraHD2TrayApp] "D:\Program Files\Thomson\Lyra Jukebox\LyraHDTrayApp\LYRAHD2TrayApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKLM\..\Run: [RZFe.exe] c:\windows\system32\RZFe.exe
O4 - HKLM\..\Run: [5MJXBH55CL@NAZ] C:\WINDOWS\system32\HufklA.exe
O4 - HKLM\..\Run: [Anti-Virus Update Scheduler V1.39.12R] C:\lanman.exe
O4 - HKLM\..\Run: [Win Server Updt] C:\WINDOWS\wupdt.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\bin\jusched.exe
O4 - HKLM\..\Run: [MsgCenterExe] "C:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exe" -osboot
O4 - HKLM\..\Run: [Bl5np.exe] C:\documents and settings\kyle & kim\local settings\temp\Bl5np.exe
O4 - HKLM\..\Run: [Bl5np] C:\documents and settings\kyle & kim\local settings\temp\Bl5np.exe
O4 - HKLM\..\Run: [8XyB.exe] C:\windows\system32\8XyB.exe
O4 - HKLM\..\Run: [8XyB] C:\windows\system32\8XyB.exe
O4 - HKLM\..\Run: [29d6t24p] C:\WINDOWS\system32\29d6t24p.exe
O4 - HKLM\..\Run: [deyldj] c:\windows\system32\xjupvb.exe
O4 - HKLM\..\RunServices: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\Run: [Windows Services Hosts] svhosts.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\RunServices: [Windows Services Hosts] svhosts.exe
O4 - Global Startup: HotSync Manager.lnk = D:\Program Files\Sony Handheld\HOTSYNC.EXE
O4 - Global Startup: SysTray.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - D:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM\aim.exe
O15 - Trusted Zone: http://ny.contentmatch.net (HKLM)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - D:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - D:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
I'm patiently awaiting your expert analysis.
Thanks in Advance,
Kyle