I have an old Dell (Which I hate) but I can't afford another computer and I need it to assist my husband in his home business. I wanted to try a program (I'm sorry to say) and so I did a bad thing and downloaded one from the internet for free. I think I have a virus because one day it started up with just a blank screen and a cursor. I have read all over the internet about what to do about it and it seems like nothing works and everyone's problem is easier than mine lol.
Black screen with a cursor in normal mode and all safe modes. Restore to earlier configuration doesn't work. I tried putting in the disk and it loads all files then goes to a blue screen of death with an error. I looked that up and said to go into BIOS and change from AHCI TO ATA. Did that still have the blue screen of death. Tried going into safe mode and new task then explorer.exe but there is already one running and it takes at least 15 minutes for the ctrl alt del to pull up the task manager.
I feel like I've tried it all but I'm hoping someone has some more information and I'm sure I've tried some other things but I'm so frustrated right now I can't remember them all. Been working on this for two days.
I have a paragon repair disk but I don't know what registry lines to fix so it really does me no good.
Help! Please!
BluWolf
Black screen with a cursor in normal mode and all safe modes. Restore to earlier configuration doesn't work. I tried putting in the disk and it loads all files then goes to a blue screen of death with an error. I looked that up and said to go into BIOS and change from AHCI TO ATA. Did that still have the blue screen of death. Tried going into safe mode and new task then explorer.exe but there is already one running and it takes at least 15 minutes for the ctrl alt del to pull up the task manager.
I feel like I've tried it all but I'm hoping someone has some more information and I'm sure I've tried some other things but I'm so frustrated right now I can't remember them all. Been working on this for two days.
I have a paragon repair disk but I don't know what registry lines to fix so it really does me no good.
Help! Please!
BluWolf