I am trying to help a friend out with their computer problem on their Gateway Essential 700c. When I turn the computer on, it shows the bios screen and instead of going into Windows ME, it shows a screen that says "Enter your password". If you hit enter it shows an "X" and on the third time you hit enter, it shows an "X" with a little smiley face next to it. It has the computer completely locked up and I can't do anything. No Windows, no dos, no nothing. I am not the smartest with computers, so I hope I explained it good enough. Thanks in advance.